Raphael Jackson Email & Phone Number

Columbus, Oh

Columbus, Ohio Area

• Increased brand awareness in market through in-store client retention and recommendation, market outreach initiatives using e-commerce data, and success of general corporate marketing strategies.• Led robust in-store training program for all new product and category launches while maintaining a 100% completion rate amongst team members. • Collaborated with the operations and e-commerce teams to launch a web-based personal shopping service.• Worked in collaboration with the business development team to manage in-market partnerships from initial contact through event post-mortem.• Held a Net Promoter Score of 97 at the store level by consistently engaging clients in a meaningful, relevant manner that met their specific needs and keeping the team well-informed on product knowledge.• Managed both personal and store client books – delegated outreach and scheduling of tasks within the team based on consumer data to streamline the purchasing journey.• Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.• Completed 40+ hours of leadership training in expectation setting, conflict management, and employee development.• Led employee review process and set development plans accordingly.

Columbus, Ohio Area

• Managed product coordination and executed bi-weekly store sets in fast paced, high volume retail setting (Average of 2700 new units per store set).• Utilized daily sales and product reporting to adjust strategies to meet market demand.• Effectively executed installation of creative elements in window displays.• Doubled Omni channel sales from 2.5% to 5% of total volume though the reeducation of store associates on the importance of the Omni channel experience.• Led store to a successful 2016 holiday season (120% to given sales goals) through efficiency of staffing as well as maintaining a high internal standard regarding the client experience.• Collaborated with management counterparts to maintain operations calendar for all internal projects as well as company directed timelines.

Short North

• Total volume up 81% in first quarter as Showroom Director.• Planned quarterly events calendars for Columbus market to be presented to the Head of US retail operations.• Instructed visual merchandising workshops for multiple shops including new store openings in surrounding markets.• Led weekly conference calls and video conferences in both a business as well as visual merchandising capacity.• Collaborated with 50+ community partners to fully integrate the Kit and Ace brand in market through a variety of branded events and partnerships.• Effectively managed shop operating budget and labor costs to maximize profitability.• Utilize key performance indicators to track business trends and adjust shop strategies accordingly.

• Managed mock store activity including floor sets, inventory, and calendar.• Set product displays for monthly brand guides used in 300 plus stores worldwide.• Set visual displays for quarterly international partner conferences – more than 200 in attendance. • Assisted in visual standard training with field partners during onboarding process. • Worked with senior brand specialist to photograph and highlight product displays. • Collaborated with operations team on multiple instructional videos shown to all beauty and accessories partners throughout the company. • Created highly impactful displays of product to drive growth and increase sales.

Columbus, Ohio

• Utilized trend analysis to assist in buying for men’s and women’s apparel and accessories. • Managed day to day business operations (inventory, sales, customer service). • Managed merchandising of inventory as well as in shop visual installations.• Collaborated with community partners on styling of fashion shows as well as photoshoots for a variety of publications.

Athletic Training/Trainer

Business, Management, Marketing