Hello! I'm a QA analyst in an agile squad, currently undergoing an IT graduation, with deep interest in technology.I have a background in psychology and underwent a career transition to IT, which helps me to have a different perspective towards technology and solid interpersonal skills, being able to work in a diverse environment.As a continuous learner, I'm focused on improving my knowledge of programming and test automation. In addition, I'm also profoundly interested in AI and the transformative role of artificial intelligence not only in the technology field but in society as a whole.
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Qa AnalystPrion Software Sep 2020 - Present• Working as QA analyst in systems used for quoting and billing of IT products and services by Westcon, daily interacting with teams and business users from multiple countries.• I'm responsible for manual testing and API testing for the systems and have also implemented regression tests in one of them. • Providing support to business users for system-related issues, additionally collaborating with them to conduct user acceptance tests. • Among my activities I also perform system documentation and bug tracking to ensure and improve product quality. -
Technical SupportAltarede Apr 2018 - Apr 2020Nova Friburgo, Rio De Janeiro, Brasil• Provided support via phone to customers, assisting with internet connectivity issues, troubleshooting in general and other technical problems.• Successfully addressed customer complaints, improving customer satisfaction, with good communication skills and patience, helping customers with different levels and technical knowledge. -
Website AdministratorAutônomo May 2011 - Nov 2017• Responsible for the complete administration of the websites, from the initial configuration through continuous management.• Installed and set up WordPress (including the theme), analytics, and traffic tools.• Created comprehensive content, from researching engaging subjects to writing articles, editing photos, and publishing.• Managed ads through AdSense, constantly optimizing to maximize revenue.• Implemented SEO strategies on the websites and articles to improve performance on search engines and increase visibility and traffic.
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RecenseadorIbge Jul 2010 - Sep 2010Macuco, Rio De Janeiro, Brasil• I interviewed citizens for the national census in their homes in many parts of the city, also having frequent meetings with the coordinator and the team to upload the data and update the status of the interviewing process and ensure full coverage of the required areas.
Frequently Asked Questions about Raphael L. Martins
What company does Raphael L. Martins work for?
Raphael L. Martins works for Prion Software
What is Raphael L. Martins's role at the current company?
Raphael L. Martins's current role is Quality Assurance Analyst.
What schools did Raphael L. Martins attend?
Raphael L. Martins attended Unicesumar, Estácio, Estácio.
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