Raphael L. Martins Email & Phone Number

• Working as QA analyst in systems used for quoting and billing of IT products and services by Westcon, daily interacting with teams and business users from multiple countries.• I'm responsible for manual testing and API testing for the systems and have also implemented regression tests in one of them. • Providing support to business users for system-related issues, additionally collaborating with them to conduct user acceptance tests. • Among my activities I also perform system documentation and bug tracking to ensure and improve product quality.

Nova Friburgo, Rio De Janeiro, Brasil

• Provided support via phone to customers, assisting with internet connectivity issues, troubleshooting in general and other technical problems.• Successfully addressed customer complaints, improving customer satisfaction, with good communication skills and patience, helping customers with different levels and technical knowledge.

• Responsible for the complete administration of the websites, from the initial configuration through continuous management.• Installed and set up WordPress (including the theme), analytics, and traffic tools.• Created comprehensive content, from researching engaging subjects to writing articles, editing photos, and publishing.• Managed ads through AdSense, constantly optimizing to maximize revenue.• Implemented SEO strategies on the websites and articles to improve performance on search engines and increase visibility and traffic.

Macuco, Rio De Janeiro, Brasil

• I interviewed citizens for the national census in their homes in many parts of the city, also having frequent meetings with the coordinator and the team to upload the data and update the status of the interviewing process and ensure full coverage of the required areas.

Bachelor Of Technology - Btech, Computer Systems Analysis

Pós-Graduação Lato Sensu, Psychology

Cognitive-Behavioral Therapy

Graduação, Psychology