Raphael Lantinga Cpim. Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Brossard, Quebec, Canada

-Responsible for managing and leading the solution delivery of the iFirm project (Firm management software) deployed firm wide in the second phase of a larger business transformation program aimed at closing the firm's performance gaps: management of project resources, timelines and functional solutions.-Acted as the subject matter expert on both the system configurations and on the processes while managing stakeholders' expectations-Gathered business requirements to reengineer all critical business processes related to the service delivery model-Developed the testing strategy for the iFirm implementation: user stories, test scripts and tester management-Developed and built business intelligence reports in Power BI (API with iFirm)-Analyzed reports and dashboard to control activities-Defined requirements for more complex reports needing DAX programming to perform conditional calculations in collaboration with IT, particularly to streamline auditing of operations and to quickly flag outlier data-Developed the sales & operations planning models and methodologies: aligning resource hours with forecasted demand and ran scenario planning activities-Devised and deployed a strategy for finite planning: workload balancing, resource utilization and optimal resource allocations based on resource skill level and mandate complexity-Implemented an activity-based costing system to gain better visibility on service cost-Revised hardware procurement strategy with IT-Presented business cases to stakeholders to obtain approvals in order to exploit opportunities to reduce risks, costs and ultimately create long-term value in various business functions-Performed HRIS system updates, customizations & reporting

Brossard, Quebec, Canada

-Led stakeholder workshops to gather business requirements and define current state processes-Co-led vendor selection process to replace multiple systems: HRIS, timesheet/billing & project management software and level 3 IT services provider-Co-led procurement cost/benefit analysis with IT for server components-Process design and implementation of a new HRIS (BambooHR)-Optimized and administrated internal project management tool resulting in significant improvement of reporting capabilities-Developed and facilitated instructor-led training sessions to ensure correct usage of the project management tool and other business tools-Developed a tax season post-mortem model to identify pain points in the service delivery value chain-Presented the post-mortem findings to Steering Commitee and obtained approval to proceed with proposed solutions

Brossard, Quebec, Canada

-Ensured efficient communication and coordination between customers and tax teams to deliver quality services on time-Established common methodology which led to multiple significant improvements in the customer service function-Owned client file management: obtaining documents, authorizations and quality control-Identified cost reduction strategies-Stabilized critical software-Created a career progression plan for the administrative function

Montreal, Canada Area

Design & manufacturing of high quality, sustainable merchandise https://www.lantingavita.com-Designed and managed financial models in order to support scenario planning and decision making for product development, cash to cash cycle, inventory and production interdependencies-Led end-to-end supply chain design improvements resulting in decreased landed cost of 34% per unit by leveraging design for supply chain methodology and reviewing sourcing strategy-Managed the finance & accounting functions-Maintained all master data in information systems to ensure timely and accurate data-Responsible for financial and operational information accuracy during the B Corp certification process-Coordinated teams of students that performed research and market analysis for the business

Certificate In Accounting And Finance

Certificate In Supply Chain Management And Logistics

Activities and Societies: APICS Case Competition

Certificate In Management

Activities and Societies: Track and Field Olympic Club

Realtor Training, Real Estate

Bac 120