Raphael Lopez Email & Phone Number

Orlando, Florida, United States

Prioritize company initiatives to ensure execution that exceed leadership expectations.Analyze KPIs to understand trends, brief leadership team and track performance results.Coach mobile experts on qualifying clients needs and providing a complete solution to optimize sales. In addition to prioritizing and driving customer satisfaction with each interaction. Consistently strengthening communication and cross-coordination throughout T-Mobile departments and Dealer community.

Responsible for P&L for my location.Manage nine employees in which I coach and motivate in order for them to succeed and be prepared to be promoted to the next level. Heavy focus on increasing YOY sales numbers. Building new relationships and retaining them through networking, guaranteeing referrals and repeat business.

Duties and responsibilities entail managing a sales floor of 140 agents. Coaching employees on business to business cold calling. Build relationships with Telecomm providers in order to offer pre-paid legal services. Managed Sales team that included five floor managers. Met and or exceeded monthly quotas obtained by upper management.

Inventory control, shrinkage and overage minimizing. Exceeded monthly quota by month over month by 25-50%. Customer escalation specialist, seeking and aligning solutions for customers with heavy demands. B2B store prospecting specialist, building still standing business relationships throughout the town of Oviedo.

B.A., Professional Business Administration

Associate Of Arts, Business Admin.