Raphael Losada Email & Phone Number

Orlando, Fl, Us

Longwood, Florida, United States

Floor Technician:As a Floor Technician at Refresh Computers, I specialize in swiftly and effectively resolving customers' computer issues. With strong technical skills, I diagnose and troubleshoot problems, ensuring a seamless experience. I excel in conveying solutions in a clear and friendly manner, empowering customers with both immediate fixes and a deeper understanding of their devices. My approach combines technical proficiency with excellent communication for a positive and educational customer experience. Recognizing that fixing a computer isn't always economically viable, I seamlessly transition to my role in sales.Sales Professional:In the realm of sales, I consistently achieve a top-three position in monthly sales, demonstrating a keen understanding of customer needs and a solution-oriented approach. My role involves assessing customers' requirements, recommending optimal solutions, and executing successful transactions. I am adept at evaluating the economic viability of upgrading to newer computer systems, ensuring customers make informed and beneficial decisions. This seamless integration of technical expertise and sales acumen allows me to provide holistic solutions tailored to each customer's unique needs.Computer Education Instructor:As a Computer Education Instructor, I specialize in teaching seniors computer basics. My instructional approach is tailored to foster a comfortable and empowering learning environment. I take pride in simplifying complex concepts, ensuring that seniors gain practical skills to navigate the digital landscape with confidence.

Orlando, Florida, United States

Longwood, Florida, United States

• Safely caught and stacked wood pieces from table saws and cutting machines• Prepared wood materials, including cutting and sanding• Inspected finished wood products for quality control• Shop Organization maintained a clean and organized work area

United States

• Provided technical support for tablets, phones, and computers• Responded to inquiries and requests via phone, email, and ticketing system• Diagnosed and resolved hardware and software issues• Trained end-users on effective device usage• Delivered exceptional customer service

Lake Mary, Florida, United States

• Managed IT tickets during outages• Ensured timely customer service within 10 seconds• Monitored incoming calls and assigned them to available team members• Adjusted schedules to accommodate projected call volume• Assigned offline tasks to representatives during slow periods

Lake Mary Fl

• Raised $780 for Folds of Honor through customer interaction• Assisted customers with finding products and completing check-out• Trained new cashiers and provided constructive feedback• Ensured all items were scanned and no items were left behind• Assisted customers in self-check-out

Third Year, Computer Science

Associate Of Arts - Aa, Computer Science

It Client Specialist Certificate, Information Technology

Autodesk Cestified User: Autocad, Technical Theatre/Theatre Design And Technology, A

High School Diploma, Cad/Cadd Drafting And/Or Design Technology/Technician