Raphael Melwin Tomy Email & Phone Number

Northampton, United Kingdom

- Delivering exceptional customer service over the phone and e-mail (MS Outlook)- Liaising with internal departments and supporting other business areas when required- Liaising with external parties - Hospitals, NHS Trust, Healthcare professionals- Logging all queries and complaints- Recording accurate records both onto CRM system and manually on paper- Maintain high levels of incident ownership through the incident lifecycle to a satisfactorycustomer resolution- Maintain rapport with customers by displaying a detailed understanding of theirrequirements- Arranging deliveries and repeat prescriptions - qualifying patient requirements and ensuringall requirements are met- Developing and maintaining communication skills appropriate to the environment- Consistently meet Service Desk Key Performance Indicators as set by the ServiceManager- Training new recruits