Raphael’s experience as an IT Technician, majoring in handling technical tasks & administrative tech tasks for 4+ years has been extremely impactful. He has developed a positive growth mindset, resilience and grit. In his line of duties, he has nurtured prioritization, team collaboration, communication, working under pressure, time management, quality customer service, and paying keen attention to small details. Cultivated deeper self awareness on core values (Integrity, Honesty, Thoroughness and Reliability), technical skills & mastered tech applications. Always eager to learn & make a positive difference. Embraces regular upskilling to diversify practical tech skills and soft skills knowledge.
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Cybersecurity Awareness EducatorNairobi County, Kenya
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It SupportSportskenya Feb 2020 - Present*ERP system end user support.*Install, troubleshoot and manage Microsoft products (Windows and Office suite).*Remote IT desktop troubleshooting.*Monitor, analyze, evaluate and manage Computer Hardware.*Troubleshoot, manage LAN performance and network related problems.*Troubleshoot and configure routers & switches.*Administrative Tech tasks.*Google Workspace.*Video conferencing support.*Troubleshoot email issues.*Print/ copier services management.*Office computer full desk setup.*Public Address System administration.*IT help desk support services.*Volunteer activities, trainings, workshops and seminars.*Technical official. Electronic Timing System, Track Field athletics Nairobi Region.*Graphic design.
Raphael Maina Education Details
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Linkedin LearningCustomer Service Support/Call Center/Teleservice Operation -
Linkedin LearningIt Service Desk
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Linkedin LearningItil (Information Technology Infrastructure Library)
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Linkedin LearningTroubleshooting It Remote Administration
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Alx Africa: Africa Leadership XceleratorVirtual Assistant
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Frequently Asked Questions about Raphael Maina
What is Raphael Maina's role at the current company?
Raphael Maina's current role is Cybersecurity Awareness Educator.
What schools did Raphael Maina attend?
Raphael Maina attended Linkedin Learning, Linkedin Learning, Linkedin Learning, Linkedin Learning, Alx Africa: Africa Leadership Xcelerator, Udemy, Kca University.
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RAPHAEL MAINA
Regional Head - Financial Services & Enterprise Division - East AfricaNairobi County, Kenya1coca-cola.com
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