Raphael Marconato Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

Ireland

- Answering Incoming Support Calls.- Fully qualify all incoming IT support tickets in adherence to the agreed SLA- Apply solutions, workarounds, patches and fixes as defined in Knowledge Base.- Effective dispatch to the correct organization and resolver group- Updating internal Knowledge Base to ensure all new solutions are made available to all IT supportteams.- Highlighting all potential major incidents and problems to the respective service and problem managers- Ensuring compliance with all security standards and policies.

São Paulo, Brasil

- Developed the calculation of more than 30 strategic KPIs using Python and SQL to monitor product performance and support decision-making, such as a 20% improvement in back-office time efficiency. - Created a dashboard using Power BI, converting data into strategic visualizations. This contribution facilitated decision-making and enhanced operational efficiency. - Developed automated ETL process using Python, SQL and SAS, resulting in a 30% reduction in daily update time. - Developed a Machine Learning model (Decision Tree) for back-office use in prioritizing customer problem requests, resulting in a 15% reduction in response time for critical issues.

São Paulo, Brasil

- Developed the calculation of more than 40 strategic KPIs using Python to monitor product performance and support decision-making, such as in the payment part where we achieved a 25% improvement in execution time. - Developed a Tableau dashboard, transforming data into strategic visualizations, facilitating decision-making, and improving operational efficiency.- Created a daily automated ETL process in Python for extracting data from our workflow and loading it into Tableau, resulting in a 20% reduction in daily update time. - Mapped and implemented over 10 processes within our workflow using Lean Six Sigma and Agile methodologies, leading to significant improvements, including a 30% reduction in the registration time for new partner stores.

São Paulo, Brasil

- Creation and maintenance of a database via Access for use in the area of ​​account opening.Tools Used: SQL, Excel and Access.

São Paulo, Brasil

- Creation and maintenance of features for the site of Antena 1 (radio).Languages ​​used: PHP, CSS, Javascript and HTML.

Bachelor'S Degree, Sistemas De Informações

The course covers content that includes hardware and associated technologies, information security, digital law, software engineering, IT.

Postgraduate Degree, Data Analysis, Data Mining And Artificial Intelligence

The course aims to: Present the main techniques of applied statistics. Present the main data mining techniques. Apply concepts.