Raphael Martins has over 13 years of experience in the SAP world, beginning his journey at 19 years old in projects within the field. He is currently the Operations Director at Seidor Brazil, where he leads two strategic areas: Seidor Billing and Seidor AI.In the Seidor Billing area, Raphael is responsible for a team of specialists in SAP's Billing solution, implementing these solutions in companies across various sectors, such as finance, infrastructure, telecom, media, high tech, and others. His focus is on transforming the Order to Cash (OTC) journey and enhancing the operational efficiency of clients.In addition, Raphael also leads the artificial intelligence operation at Seidor Brazil, creating initiatives and practical solutions for AI application in the corporate world. His work involves developing innovative technologies that transform business processes, bringing intelligence, automation, and personalization to the challenges faced by companies. He is dedicated to making artificial intelligence accessible and applicable, helping organizations fully harness the potential of this technology.