Who is Raphael Muniz? Overview
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Raphael Muniz is listed as IT Customer Service Representative at NCH, based in Estero, Florida, United States. AeroLeads shows a matched LinkedIn profile for Raphael Muniz.
Raphael Muniz previously worked as Delivery Driver at Fedex and Administrative Assistant Manager at Xpress Meat Market. Raphael Muniz holds Bachelor'S Degree, Computer Science from Universidade Federal De Goiás.
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Email format at NCH
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NCH
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Profile bio
About Raphael Muniz
Bilingual English-Portuguese junior IT professional with 2 years of experience in systems administration, including Windows, Linux, and Mac environments. Skilled in Microsoft technologies, hardware troubleshooting, and network infrastructure management, including the setup and configuration of firewalls, routers, and switches, I am known for delivering prompt technical support and resolving issues efficiently to maintain smooth operational functionality. I possess strong interpersonal skills to assist users, explain technical concepts in simple terms, and handle customer issues patiently and professionally. With a Bachelor’s Degree in Computer Science and 2 years of experience. After years away from the IT industry, I am now ready to return and contribute my experience in IT support and problem-solving. My drive to assist others through technology and stay current with IT trends has built my expertise in troubleshooting and systems management, enhancing my skills in diagnosing and resolving common technical problems, such as software bugs, network connectivity issues, and hardware failures, and my customer-first mindset to ensure user satisfaction and provide high-quality service, even under pressure.As a Operations Manager at Pantanal Bar & Grill, I leveraged my customer service experience to help launch the restaurant. When a new sales system was introduced, the team faced challenges with its limitations and complex interface. Recognizing the need for improvement, I reconfigured the system to enhance its functionality, boosting service efficiency by 50%. After a few months, I decided to apply my technical and strategic skills to organize financial data, streamline processes, and implement a more efficient ordering system, resulting in a 15% reduction in costs.IF YOU LOVE IT AS MUCH AS I DO... LET'S CONNECT!
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Raphael Muniz's current company
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7 roles
Raphael Muniz work experience
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Delivery Driver
- Ensured efficient delivery of packages using assigned van routes, providing punctual and courteous service to enhance customer satisfaction.- Conducted regular safety checks and inspections, maintaining company standards.- Managed advanced systems, including package tracking, SenseAware, LEO scanning, and Zebra printers, to streamline operations and enhance tracking accuracy.- Prepared and maintained documentation to ensure efficient order organization and adherence to compliance standards.
Nov 2022 - Aug 2024
Administrative Assistant Manager
Xpress Meat Market
- Led a team of 3 in training new employees on system and operational procedures while managing the transition to an upgraded management system, enhancing overall operational efficiency.- Assisted in financial management, overseeing weekly budgets of USD 20K, ensuring organized inventory processes and budget auditing.- Oversaw data entry and system configuration for new inventory and updates, ensuring accuracy and consistency across all systems.
Jun 2021 - Nov 2022
Operations Manager
Pantanal Bar And Grill
- Controlled inventory and operating costs with a weekly budget of USD 10K, implementing tracking systems that reduced waste and increased profitability.- Customized and updated back-end systems to support daily operational needs, including creating new data entry fields and optimizing system functionality for streamlined user interaction.- Led hiring, training, and performance evaluations for a team of 6 employees.- Guided the successful implementation of system modifications to improve sales efficiency by 50% and reorganized financial operations, reducing expenses by 15%.
Mar 2020 - Jun 2021
Event Decor Assistant
Fete Party Design
- Produced and assembled decorative items for events, focusing on organization, precision, and efficiency during set up and break down.
Jul 2017 - Feb 2019
Operations Assistant
Helen Cleaning & Co
- Organized work environments, ensuring functionality and aesthetics, and translated information clearly and effectively for Spanish-speaking individuals.
Jan 2016 - Jun 2017
It Support Specialist
Assistech
- Performed hardware maintenance and assembly/disassembly of computers and printers, managing 50 units monthly.- Installed and configured software for optimal functionality, completing 10 installations per month to meet user needs.- Diagnosed and resolved technical issues for computers and printers, troubleshooting 50 client issues monthly to improve system performance.- Provided in-person customer support, assisting 15 clients daily with technical inquiries and service updates.
Feb 2005 - May 2007
1 education record
Raphael Muniz education
FAQ
Frequently asked questions about Raphael Muniz
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What company does Raphael Muniz work for?
Raphael Muniz works for NCH.
What is Raphael Muniz's role at NCH?
Raphael Muniz is listed as IT Customer Service Representative at NCH.
Where is Raphael Muniz based?
Raphael Muniz is based in Estero, Florida, United States while working with NCH.
What companies has Raphael Muniz worked for?
Raphael Muniz has worked for Nch, Fedex, Xpress Meat Market, Pantanal Bar And Grill, and Fete Party Design.
How can I contact Raphael Muniz?
You can use AeroLeads to view verified contact signals for Raphael Muniz at NCH, including work email, phone, and LinkedIn data when available.
What schools did Raphael Muniz attend?
Raphael Muniz holds Bachelor'S Degree, Computer Science from Universidade Federal De Goiás.
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