Raphael Nogueira Email and Phone Number
👋 Hello there! I'm Raphael, on an exciting journey in customer experience and aviation.🌍 With over a decade of experience in customer service, I’ve had the incredible opportunity to work with Qatar Airways—a multi-award-winning airline renowned for exceptional service. My time there taught me the true essence of customer satisfaction and global teamwork. Now, as part of British Airways' cabin crew, I’m thrilled to contribute to another world-class airline, bringing top-tier service to passengers on every flight. I've called Brazil, Qatar, Australia, and the UK home, and my adventures have taken me to over 58 countries across six continents.🤝 Working with people from diverse cultures has enriched my perspective. Each interaction has been a lesson in empathy and customer-centric thinking.🚀 I'm excited to bring this unique blend of global insights, customer-focused mindset, and passion for service excellence to my role at British Airways and beyond.Let’s connect—whether it’s sharing travel stories or discussing business strategies, I'm always up for a chat!Contact: raphaelndo@gmail.comMobile: +4407899929454
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Customer Service Manager - PurserBa CityflyerLondon, Gb -
Cabin CrewBa Cityflyer Nov 2024 - PresentLondon Area, United Kingdom- Perform safety and security checks following company SOPs.- Offer first aid when necessary.- Be genuine and caring when it comes to offering food, beverages to customers and anything else they may need to feel comfortable.- Maintain inflight hygiene and make sure all areas of the cabin are clean, fresh and ready for customers.- Aircrafts Trained: E190- Fisrt Aid and CPR certified -
Premium Cabin CrewQatar Airways Aug 2019 - Feb 2020Doha, Qatar- Assist customers and deliver a five-star service while being a brand ambassador at all times.- Continually improve the performance and competitiveness of the company's five-star products.- To create an environment that impress the customers.- Resolve Customer Issues and problems on the spot.- Maintain a high standard of personal presentation at all times. -
Economy Cabin CrewQatar Airways Apr 2017 - Jul 2019Doha- Perform safety and security checks following company SOPs.- Offer first aid when necessary.- Be genuine and caring when it comes to offering food, beverages to customers and anything else they may need to feel comfortable.- Maintain inflight hygiene and make sure all areas of the cabin are clean, fresh and ready for customers.- Aircrafts Trained: B777 / B787 / A32F / A330 / A340 / A350- First Aid and CPR certified. -
Travel AssistantViacao Itauna Sep 2015 - Jul 2016Itaúna, Minas Gerais, Brasil- Host customers;- Organize travel documents;- Stow customers' luggage;- Ensure customer comfort and safety.
Raphael Nogueira Education Details
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Human Resources Management -
Logistics Management
Frequently Asked Questions about Raphael Nogueira
What company does Raphael Nogueira work for?
Raphael Nogueira works for Ba Cityflyer
What is Raphael Nogueira's role at the current company?
Raphael Nogueira's current role is Customer Service Manager - Purser.
What schools did Raphael Nogueira attend?
Raphael Nogueira attended Australian Pacific College, Uninter Centro Universitário Internacional.
Who are Raphael Nogueira's colleagues?
Raphael Nogueira's colleagues are Holly Jordan, Magdalena Suzie Urbanowska, Alan Kenny, Sam Tonkinson, Ian Tiller, Wayne Evans, Nidhi Dedhia.
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Raphael Nogueira
Barueri, Sp -
Raphael Nogueira
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