Raphael Neuman Email & Phone Number

Lakewood Township, NJ, US

Greater New York City Area

• NJ Department of Health, WIC Program
• Worked at client premises to ensure better communication, customer relations and satisfaction.
• Supported Help desk in resolving user issues requiring Tier 2 and development team support.
• Reconciled cashed program benefits with banking and internal systems, resulting in improved accounting and refunded monies.
• Used PL/SQL to create Adhoc Statistical and informational reports joining multiple tables and presenting the reports using Excel spreadsheets and Excel Pivot tables.
• Worked with customer to write requirements for GUI based system, incorporating customer requirements, government specifications and system interfaces.

Greater New York City Area

• Enterprise Telephony Table Driven Biller
• Integrated new US and international mobile hot spot services to Biller.
• Ongoing support of adding new products to billing of existing services.

Greater New York City Area

• Enterprise Telephony Table Driven Biller
• Supported new MicroServices and APIs with data mapping and table/code research.
• Created table entries in support of GUI interface loading customized rates for two new Services.
• Supported migration of eight retiring billers, review of over 3,000 billing components, associated regulatory fees and discounts and effecting them into Biller.
• Facilitated adding Cloud based communications solution services including charges, discounts and promotions into Biller.
• Created presentations and mentored offshore Brazil team during two-month stay in the US.

Greater New York City Area

• Enterprise Telephony Table Driven Biller
• Supported implementation of new data service for the US and two hundred eleven additional countries along with multi-tiered discount plans.
• Added billing enhancements to 1-800 transfer call charges.
• Expanded billing capabilities for higher data speeds to Alaska.
• Allowed for billing of new tech support services, health monitoring systems and new network on demand billing including promotions and discounts.

Greater New York City Area

• Enterprise Telephony Table Driven Biller
• Mentored new offshore team in Brazil giving direction to all phases of development and production; mentored designated off shore team lead during US visit.
• Supported allowance of charges to go to regional international billers for billing.
• Implemented new Bundle Service, with specific tax and finance requirements, creating new DB tables, documentation and table population.

Greater New York City Area

• Enterprise Telephony Table Driven Biller
• Served as Team Lead to offshore Canadian group.
• Directed migration of new services and production enhancements including rate changes, new discounts and charges.
• Supported migration of existing biller (billing $1.1B yearly with 69.6K accounts) to Biller.

Greater New York City Area

• Enterprise Telephony Biller, July 2000 – December 2004, System Analyst, Developer
• Analyzed new services added to the Enterprise Biller. Wrote requirement documents effecting new and expanded DB2 tables, as well as, table population rules.
• Worked tight deadlines to reduce testing tickets.
• Revamped SQL testing queries, slashing CPU costs by 30%.
• Wrote much documentation in support of training and mentoring new off-shore Canadian team.Health Insurance Company, January 2005 – April 2006, Controls and Audit Support
• Organized documentation, audit readiness, process controls for 250+ person outsourcing team.

Greater New York City Area

• Customized Phone Usage Reports Group – Business Analyst, System Analyst, Developer, Tester
• Served as business analyst, speaking with internal and external customers to understand their needs, created business and system requirements.
• Created numerous custom billing reports using COBOL, VSAM, SAS, Syncsort and Eztrieve.
• Manned customer support hot line, provided investigations, resolution and coding fixes.
• Converted the printing process at the company’s Bill Print Center to “inserter mode” which improved time, cost, and accuracy resulting in a 50% reduction in manual labor for sending billing reports.
• Prepared flowcharts, library lists, documentation, calendars and checklists to guide and familiarize external contracting team with work requirements.

Greater New York City Area

• Designed and developed statistical analysis reporting software using multi-tiered tables. The generated report showed comparative levels of crime, by number, by type and between precincts.