- Provided technical support to Android/Chrome/Microsoft/Linux/Mac/Cloud Operating Systems by troubleshooting and resolving over 150 weekly complex issues via in-person and remote support- Diagnosed, debugged, and resolved network issues by using various terminal commands and tools to check hops, latency problems, host trust, and netblock/vlan configurations- Created and modified access control lists as well as authorization management groups which defined rules to enforce policies on Google production systems - Triaged and mitigated bugs by analyzing, capturing logs and escalating Known Issues to reduce duplicative efforts- Onboarded weekly employees, mentored summer interns, assisted in scheduling process improvements and facilitated training programs for new IT employees- Educated and trained users on best practices for Google Security Policies, internal systems and tools while providing exceptional customer service to ensure user satisfaction

Responsible for the availability, performance, and the improvement of monitoring for production services related to Gmail.

Troubleshoot and resolve complex technical inquires, while providing exceptional customer service to students, faculty and staff.

I worked on Python scripts to automate tasks within an ADB tool and a network monitor. I also provided front end support to Google Engineers via in person or remote sessions.

Assisted in developing a team recognition site using HTML, CSS, and Java to boost morality and competitiveness. While, contributing in Stream lining nomination processes for on-boarding new partners.