• Updated travel agencies contracts on the property system. • Developed an online text channel for general inquiries and new reservations, establishing it as the second most popular communication method for guests, surpassing all channels except phone calls. • Onboarded and integrated new online travel agencies into our system, expanding our platform's reach and booking capabilities.• Still performing all the tasks from my previous position in addition to these tasks.

• Efficiently managed daily check-ins and check-outs, serving 50 to 80 guests daily, including phone calls, walk-ins, and other guest requests. • Coordinated around 20 employees throughout the property and communicated with private owners to meet their needs.• Upsold rooms at the property, negotiating prices and increasing revenue of the hotel. • Managed originally 2 Airbnb accounts and created a 3rd account to convert more sales online, raising the number of property rooms listed by 67%, increasing from 30 to 50 rooms, optimized written content, visual assets, and communication protocols for each account.• Implemented dynamic pricing strategies by twice a week adjusting listing rates to align with market demand• Genrated a 22,3% increase in average revenue per listing, (adjusted by inflation and number of listings) in 2024 comparing to the previous year.

• Sourced new clients online and maintained constant communication via phone, email, and social media• Managed company finances, generating comprehensive reports to aid the CEO during the financial restructuring process• Provided strategic consultancy for managerial decision-making across various business areas.

• Optimizing sales processes through comprehensive data mapping and analysis, resulting in improved promotional campaigns.• Assisted in the development and implementation of digital marketing strategies across various sales channels.• Proactive management of debt collection operations and debt negotiation.• Monitoring and updating customer accounts, ensuring accurate record keeping of payments and financial pendings.

• Biweekly meetings for prototype alignment.• Participated in the development of a prototyping project, focused on assistive technologies for visually impaired individuals.• Worked in collaboration with a multidisciplinary team to identify needs, generate solutions, and create prototypes.

• Managed account cataloging and organization, eliminating a backlog of over six months of undocumented files• Streamlined inventory processes, implemented a new storage control system, and mitigated product theft• Conducted interviews, trained staff, and enhanced sales performance, resulting in a 6% increase in monthly sales and improved customer reviews.

• Analyzed internal reports about the financial market behavior, and negotiated reduced administrative and banking costs with our external stakeholders• Managed daily and weekly income and expense flow, allocating financial resources efficiently• Restructured the collections department, participating in training new representatives to understand client needs and decreasing delinquency in 5% in a 3 months period.

• Organized and maintained cash flow logs, cataloging revenues and expenses in the ERP system.• Cataloged accounts receivable expenses.• Supported the creation of financial reports contributing to the analysis of company performance and decision making.• Conducted bank reconciliation, ensuring forecast accuracy and consistency between our internal records and all company bank accounts.• Handled communication with suppliers and clients.

• Organized and maintained critical documentation for the company's operations, ensuring efficient and easy access.• Digitized over 1,000 documents for the company’s database.• Drafted, developed, and revised service contracts, ensuring compliance with laws and regulations in the security sector.• Maintained a registry of active contracts, addenda, and start and end dates.• Prepared professional reports and presentations for management.• Maintained the office inventory.

• Supported the sales department by preparing documents, reports, and spreadsheets outlining commercial objectives and metrics.• Managed the stock of materials for our salespeople.• Assisted in preparing informational materials for commercial representatives.• Assisted managing the internal CRM, ensuring customer records were consistently up-to-date.