Zenildo Souza Email & Phone Number

Kissimmee, FL, US

Orlando, Florida, United States

• Updated travel agencies contracts on the property system.
• Developed an online text channel for general inquiries and new reservations, establishing it as the second most popular communication method for guests, surpassing all channels except phone calls.
• Onboarded and integrated new online travel agencies into our system, expanding our platform's reach and booking capabilities.
• Still performing all the tasks from my previous position in addition to these tasks.

Orlando, Florida, United States

• Efficiently managed daily check-ins and check-outs, serving 50 to 80 guests daily, including phone calls, walk-ins, and other guest requests.
• Coordinated around 20 employees throughout the property and communicated with private owners to meet their needs.
• Upsold rooms at the property, negotiating prices and increasing revenue of the hotel.
• Managed originally 2 Airbnb accounts and created a 3rd account to convert more sales online, raising the number of property rooms listed by 67%, increasing from 30 to 50 rooms, optimized written content, visual assets.
• Implemented dynamic pricing strategies by twice a week adjusting listing rates to align with market demand
• Genrated a 22,3% increase in average revenue per listing, (adjusted by inflation and number of listings) in 2024 comparing to the previous year.

Recife, Pernambuco, Brazil

• Sourced new clients online and maintained constant communication via phone, email, and social media
• Managed company finances, generating comprehensive reports to aid the CEO during the financial restructuring process
• Provided strategic consultancy for managerial decision-making across various business areas.

Jaboatão Dos Guararapes/PE

• Optimizing sales processes through comprehensive data mapping and analysis, resulting in improved promotional campaigns.
• Assisted in the development and implementation of digital marketing strategies across various sales channels.
• Proactive management of debt collection operations and debt negotiation.
• Monitoring and updating customer accounts, ensuring accurate record keeping of payments and financial pendings.

Recife/PE

• Biweekly meetings for prototype alignment.
• Participated in the development of a prototyping project, focused on assistive technologies for visually impaired individuals.
• Worked in collaboration with a multidisciplinary team to identify needs, generate solutions, and create prototypes.

Recife, Pernambuco, Brazil

• Managed account cataloging and organization, eliminating a backlog of over six months of undocumented files
• Streamlined inventory processes, implemented a new storage control system, and mitigated product theft
• Conducted interviews, trained staff, and enhanced sales performance, resulting in a 6% increase in monthly sales and improved customer reviews.

Jaboatão Dos Guararapes, Pernambuco, Brazil

• Analyzed internal reports about the financial market behavior, and negotiated reduced administrative and banking costs with our external stakeholders
• Managed daily and weekly income and expense flow, allocating financial resources efficiently
• Restructured the collections department, participating in training new representatives to understand client needs and decreasing delinquency in 5% in a 3 months period.

Jaboatão Dos Guararapes, Pernambuco, Brazil

• Organized and maintained cash flow logs, cataloging revenues and expenses in the ERP system.
• Cataloged accounts receivable expenses.
• Supported the creation of financial reports contributing to the analysis of company performance and decision making.
• Conducted bank reconciliation, ensuring forecast accuracy and consistency between our internal records and all company bank accounts.
• Handled communication with suppliers and clients.

Jaboatão Dos Guararapes, Pernambuco, Brazil

• Organized and maintained critical documentation for the company's operations, ensuring efficient and easy access.
• Digitized over 1,000 documents for the company’s database.
• Drafted, developed, and revised service contracts, ensuring compliance with laws and regulations in the security sector.
• Maintained a registry of active contracts, addenda, and start and end dates.
• Prepared professional reports and presentations for management.
• Maintained the office inventory.

Jaboatão Dos Guararapes, Pernambuco, Brazil

• Supported the sales department by preparing documents, reports, and spreadsheets outlining commercial objectives and metrics.
• Managed the stock of materials for our salespeople.
• Assisted in preparing informational materials for commercial representatives.
• Assisted managing the internal CRM, ensuring customer records were consistently up-to-date.