1) Provide helpdesk support for all users on IT related problems.2) Installing and configuring computer hardware, operating systems and company applications.3) Troubleshooting system and network problems and diagnosing and solving hardware or software faults and replacing parts as required.4) Provide support for Cisco Voice over IP phones.5) Supporting the roll-out of new applications.6) Setting up new users computer with user account and profiles, e-mail services and dealing with password issues.7) Daily monitoring of backup systems and data integrity.8) Daily backup and managing INCADEA AUTOMOTIVE software.

SPECIAL PROJECTS• Set up and configure all IT infrastructure for the Lordina Mahama FoundationGive support to our clients on:1) Networking 2) Server configuration3) Backups4) Repairs5) Advice

1) To make sure all the servers are up and running.2) Do daily backups. 3) Make sure the wide area network is working at our branch offices throughout the country. 4) Make sure temporary workers are connected to the server. 5) Report on daily activity of the IT Department6) Installation of software’s on the server and workstations.7) Maintenance of workers computers.8) Daily backup and managing of sage ACCPAC software

Give support to our clients on:1) Networking 2) Server configuration3) Backups4) Repairs5) Advice