Raphael Rambaj Email and Phone Number
I'm a results-driven professional with 9+ years of progressive expertise in knowledge management, content communications, people management, business operations, and customer relationship management. My diverse skill set includes Strategic, written and digital content and communications for internal and external audiences, adhering to Canadian Press Style Writing (CP), and mastering UX/UI writing principles to optimize user experiences. My extensive experience in program management, strategic project planning, and continuous process improvement has consistently complimented my communication skills and yielded successful outcomes for various initiatives. As I look forward to new challenges and growth opportunities, my track record as a strong team player and results-oriented leader positions me to impact any dynamic organization substantially.Skills & Competencies • 9+ years of work experience in Content and Communications (Internal & External Audiences)• Strategic Corporate, Seller Program, and Marketing Communications• Knowledge Management Practices & Principles• UX/UI Writing Principles• Canadian Press Style Writing (CP)• Digital Communications (Web Content)• Video Storytelling - Camtasia• Graphic Design – Canva, Snagit• Newsletter creation and Management• Facilitation Skills, Presentation & Public Speaking Skills• Program Management - Strategic Project Planning, Continuous Process Improvement• Change Management• Net Promoter Score (NPS) ProgramTools:- Video Creation/Editing – Go Pro, Camtasia, Vyond, Adobe, Toonly- Still Photography- Graphic Design – Canva, Snagit- Digital Communications – Pendo, WordPress, Salesforce Marketing Cloud, MailChimp, Sprout Social, Hootsuite- Project Management & Workflow – Asana, Miro Boards- Microsoft Office Suite Programs, including Sharepoint. - Confluence, Jira, ServiceNow, Power BI
Walmart Canada
View- Website:
- walmart.ca
- Employees:
- 9280
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Communications SpecialistWalmart Canada 2020 - PresentOntario, Canada• Manage end-to-end strategic communication programs for all Marketplace communications through emails, Salesforce CMS, Seller Center platform, newsletter, website, video, and YouTube and social media posts. • Develop comprehensive communication plans considering the unique use of each communication channel. • Create various graphic assets to accompany written communications while adhering to brand guidelines. • Ensure up-to-date and accurate information on multiple knowledge management and sales portals to maintain a consistent version of the truth. • Proactively monitor content throughout its lifecycle, leveraging feedback, surveys, discussion threads, focus groups, and policy guideline reviews for clarity and accuracy. • Establish strong relationships with various channels, cross-functional stakeholders, product and pricing teams, and vendor partners to align communications, content, and methods for diverse audiences. • Coordinate and chair webinars on a quarterly basis. • Facilitate change management sessions, team briefings, content auditing workshops, and continuous improvement activities. • Improve efficiency and performance through monitoring the quality of work via monthly reports and gathering peer/stakeholder feedback on a quarterly/project basis. • Created and currently manage a feedback loop utilizing the Net Promoter Score (NPS) methodology and Power BI to gauge seller feedback on a quarterly basis.
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Content Communications & Knowledge Management LeadRogers Communications 2014 - 2019Brampton, Ontario• Collaborated on the planning, development and execution of strategic communications initiatives for Rogers business, products and solutions programs as part of an integrated content strategy across digital and traditional channels.• Researched, wrote, edited and coordinated the approvals, translation and distribution of materials including playbook decks, news alerts, top stories, offer pages and other materials for internal and external audiences across all channels.• Managed ongoing proactive and reactive communication engagement for Rogers during high-visibility moments including building milestone events, Black Friday, Boxing Week, quarterly launches, Rogers Bank and other activities related to the Rogers’ communications lifecycle.• Provided strategic counsel to key stakeholders and leadership on projects, programs or on an ad-hoc basis, by reviewing and editing communications approaches and outputs to ensure consistent messaging.• Coordinated the management of internal communications templates and evaluated, measured and improved communications effectiveness by making recommendations and executing strategies to evolve digital communications integration based on business, product and service program needs. -
Care Service & Sales - Team ManagerRogers Communications 2011 - 2014Brampton, Canada Area• Managed a team of 20+ Care service agents to deliver best in class service and sales results.• Performance Management – Performed various people management responsibilities such as yearly review discussions, coaching, attendance management and disciplinary discussions.• Proven success in training, leading people and managing metrics, resulting in my team’s achievement of successfully meeting and exceeding all Key Performance Indicators (KPIs) consistently while under my leadership.• Built strong relationships, fostered teamwork, encouraged growth and development, resulting in the career advancement of many direct reports.• Coached and motivated my team to meet and exceed their Net Promoter Scores (NPS) on a consistent basis.• Developed and coached customer service associates, specifically around call management, first-time-right quality and value-based selling.• Developed and implemented employee recognition and team incentives to promote team success and morale building.• Handled escalations with resolution to deliver best in class client experience.• Engaged in continuous improvement activities to maintain the highest level of customer satisfaction and accuracy.
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Care Billing- Customer Service ConsultantRogers Communications 2009 - 2011Brampton, Canada Area• Effectively managed multiple issues simultaneously while meeting expected deadlines.• Provided first-time-right resolution including, billing, sales, other services related requirements for customers.• Educated customers on new products and services and provided right size opportunities to enhance brand loyalty.• Established a strong partnership with our business and residential customers and acted as the customer’s advocate during sales and service calls, ensuring a high degree of customer satisfaction through a strong verbal and written communication process.• Ensured that all customer interactions were thoroughly documented within the CRM system.• Took accountability to effectively solve issues from beginning to end.• Displayed the initiative to identify opportunities or problems and ensured appropriate action was taken when needed.• Received and incorporated feedback by my manager and peers to improve personal and business performance metrics.• Actively contributed and promoted Departmental Business Deliverables both current and future.• Consistently contributed to Rogers’ knowledge assets through the Knowledge Management System.
Raphael Rambaj Skills
Raphael Rambaj Education Details
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Business, Management, Marketing, And Related Support Services
Frequently Asked Questions about Raphael Rambaj
What company does Raphael Rambaj work for?
Raphael Rambaj works for Walmart Canada
What is Raphael Rambaj's role at the current company?
Raphael Rambaj's current role is Communications Specialist @ Walmart Canada | Communications ,Marketing, Knowledge Management, Project Management.
What schools did Raphael Rambaj attend?
Raphael Rambaj attended Cuny York College.
What skills is Raphael Rambaj known for?
Raphael Rambaj has skills like Program Management, Customer Experience, Vendor Management, Telecommunications, Team Leadership, Customer Satisfaction, Process Improvement.
Who are Raphael Rambaj's colleagues?
Raphael Rambaj's colleagues are Briana Anglin, Jeet Shah, Susan Salazar, Dennis John Montano, Ptrp, Shivani Shivani, Jason Goldstein, Avik Seal.
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Raphael Rambaj
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