Raphael Rodrigues Email & Phone Number

São Paulo, São Paulo, Brasil

• Support for customer cases (tickets) using Salesforce tool;
• Implementation of daily updates for customers;
• Close collaboration with the Development and QA team;
• Meetings with the customer to give them an update of the case or to have more information of it.

Hortolândia, São Paulo, Brasil

• Managed Windows and Linux servers, implementing changes and patches;
• Experience in ITIL processes and ITSM tools;
• Utilized Ansible for automation in a production environment;
• Proficient in Azure DevOps and SharePoint for collaboration and project management;
• Provided support for production and development infrastructure, collaborating with global teams.

Hortolândia, São Paulo, Brasil

• Administered Linux systems and implemented RFC ServiceNow solutions;
• Experience in ITIL processes and ITSM tools;
• Managed Linux servers, implementing changes and patches;
• Supported both production and development infrastructure, working collaboratively with global teams.

Hortolândia - SP

Strong experience with the platform Linux Red Hat Enterprise, UNIX / AIX; Running production jobs daily on Data Stage 8.5 and 8.7 (DS) tools, and also Tivoli Workload Scheduler (TWS) tool; Set up national and international meetings every week to handle the backlog, makes updates on procedures; Strong experience on IBM Data Center with structured cabling.

• Managed structured cabling and network equipment in the IBM Data Center;
• Handled LAN/WAN monitoring, including Cisco equipment;
• Provided Level 1 and 2 support, ensuring minimal downtime and errors.

• Monitored network and Windows servers;
• Citrix, Tivoli Tec.
• Utilized various IT tools and systems for international meetings and incident management.

Pós-Graduação Lato Sensu - Especialização, Information Security

Bacharelado, Translation & Interpreter

Bacharelado, Information Security

Bacharelado, Information Technology