• Support for customer cases (tickets) using Salesforce tool;• Implementation of daily updates for customers;• Close collaboration with the Development and QA team;• Meetings with the customer to give them an update of the case or to have more information of it.

• Managed Windows and Linux servers, implementing changes and patches;• Experience in ITIL processes and ITSM tools;• Utilized Ansible for automation in a production environment;• Proficient in Azure DevOps and SharePoint for collaboration and project management;• Provided support for production and development infrastructure, collaborating with global teams.

• Administered Linux systems and implemented RFC ServiceNow solutions;• Experience in ITIL processes and ITSM tools;• Managed Linux servers, implementing changes and patches;• Supported both production and development infrastructure, working collaboratively with global teams.

Strong experience with the platform Linux Red Hat Enterprise, UNIX / AIX; Running production jobs daily on Data Stage 8.5 and 8.7 (DS) tools, and also Tivoli Workload Scheduler (TWS) tool; Set up national and international meetings every week to handle the backlog, makes updates on procedures; Strong experience on IBM Data Center with structured cabling (UTP, Coaxial and Fiber); Layer 1 technology (LAN and WAN cables and connectors) Ethernet, SNA, POS, X.25, Frame Relay and ATM networks. Management and monitoring of LAN / WAN network equipment, mostly Cisco. Execution of tasks that guarantee the stability of the monitored environment, such as emergency configuration changes to solve ticket incidents and problems. Support Level 1, 2 and 3, to ensure that technical activities are executed in the shortest possible time with the least error, both physical and remote; Monitored LAN and WAN through Netview, using Manage Now IBM, Remedy (ticket system), IBM Lotus Notes, Outlook, Cisco Agent, international calls; Call flow and routing rules); Also have worked as a monitor of high / low platform systems - Windows servers and Networks; VMWare Virtualization, Hitachi, Unilever, Dow Chemical and Cooper Cameron servers. Approval and making changes on IBM Manage Now system, openings tickets, national and international customer service, Active Directory, Citrix (Tec NET and Tec Legacy) and Help Desk.

• Managed structured cabling and network equipment in the IBM Data Center;• Handled LAN/WAN monitoring, including Cisco equipment;• Provided Level 1 and 2 support, ensuring minimal downtime and errors.

• Monitored network and Windows servers;• Citrix, Tivoli Tec.• Utilized various IT tools and systems for international meetings and incident management.