Raphael Rojo, Mis, Cdcmp Email & Phone Number

Chicago, IL, US

New York, NY, US

#CoreWeave. Building the next generation public cloud.

Plano, Texas, US

Managed construction and build out of client hyperscale data centers physical and network infrastructure.

Seattle, WA, US

Member of Customer Engagement team supporting the long term IT initiatives for internal teams.

San Mateo, California, US

Member of Global Data Center (DC) Operations Technical PM team for Sony Playstation group. Managed Program/Project duties for the Global Data Center infrastructure team covering design, deployment, and operations. Oversaw end-to-end technical project management duties for existing and new data centers site growths and expansions. Conducted MBRs, financial.

Dallas, TX, US

Member of Hyperscale Data Center Network/Telecom design team for CBRE@Google group. Managed Network and Telecom program and new product development for design of campus hyperscale data centers. Collaborated with key engineering team stakeholders to gather data center product requirements and goals for product plan. Worked independently and collaboratively.

Herndon, Virginia, US

Member of Data Center Operations and IT Facilities team for Department of Veterans Affairs (VA) infrastructure and operations group. Worked with key VA management and stakeholders to gather data center infrastructure project requirements and introduce scope of work (SOW) and project plan for the team to best accomplish set goals. Managed and supported IT.

Dallas, TX, US

• Member of the AT&T National Distributed Antenna System (DAS) Construction & Engineering team. Managed cellular DAS construction, installation, and integration projects for buildings such as sports venues, high rise.
• Executed end-to-end lifecycle of DAS and small cell build projects including bid walks, construction management, site audit, and integration of network elements and configurations to meet project milestones and.
• Met with stakeholders to understand goals of project, put together plan of action, and a team to best accomplish goals.
• Successfully managed between 1 to 10 concurrent annual projects in varying phases including, but not limited to, providing currentscope, future growth, and financial information for contract negotiations with customers.
• Provided regional teams month-over-month and quarterly budget forecasting analysis to reduce oversight and project trailing cost.
• Participated as web application tester for in-house project management tool from alpha testing through initial application launch.

Dallas, TX, US

• Managed 24x7 mission critical Data Center and IT operations in addition to capital budget preparation and oversight of $2 million in assets annually. Lead for various organization teams such as: Data Center.
• Managed and operated IT and Data Center infrastructure, including preparation of capital and operational budget.
• Partnered in design, construction, and implementation process with engineering groups and vendors of Data Center built in Chicago, ILand national support for multiple Data Center builds.
• Performed audits and developed content and training materials for peers in equipment installation best practices.
• Worked with key stakeholders and Network Operations Centers (NOC) on scheduled and non-scheduled maintenance, alerts, andresolution, ensuring Service Level Agreements (SLAs) are met.
• Contributed to national quality and process improvements to standardize facility routines and disaster recovery planning for data centers.

Dallas, TX, US

• Provided support for network outage cases and difficult scenarios, while focusing on providing the best customer experience at the NOC. Handled triage reports and case evaluation to mitigate identified issues.
• Provided tier II technical and administrative support for IP video product across national market deployments.
• Executed First Office Application (FOA) of core service routers into production network.
• Conducted router provisioning of transport circuits (gigabit ethernet) and MPLS for Video Hub Offices (VHO) network deployed in
• Achieved ALU NRS-1 Certification.

Dallas, TX, US

• Member of 2-man team that managed 24x7 Data Center (VHO) and facility operations, outage SLAs, build/construction and successful launch of IPTV platform in Dallas-Fort Worth (DFW) market. Responsible for facility.
• Managed and operated Data Center infrastructure.
• Team lead for IP television network architecture upgrade/conversion and VHO network integration.
• Implemented a new project plan and timeline reduction to minimize downtime and reduced project costs of $150k for IPTV nationalplatform upgrade and conversion.
• Worked with key stakeholders and NOC on scheduled and non-scheduled maintenance, alerts, and resolution, ensuring SLAs are met.
• Successfully launched IPTV platform in the DFW market.

Dallas, TX, US

• Technical Support Engineer responsible for first call on reported ISP Data Center issues via on-call and trouble tickets. Responsible for researching, replicating, and performing root cause analysis.
• Provided tier II technical support and training for network operations center.
• Monitored daily functions of IP network core services and managed up to 2000 alarms per day while maintaining meantime-to-repair(MTTR) metrics of 2.5 hours.
• Assisted with problem analysis, resolution, and escalation of network issues impacting customers.
• Achieved CCNA certification..

Dallas, TX, US

• Supervised team of up to 15 Field Service Technicians, from entry level to tenured technicians of more than 20 years of service.
• Supervised union represented technicians, observing technicians’ performance and served as an escalation point for issues requiring escalations.
• Provided technical assistance, coordinated systems cutovers, and daily workload assignments to direct reports.
• Facilitated customer site visits and vendor meets to ensure quality of service provided.

Dallas, TX, US

Responsible for remote network translations, testing and provisioning of Nortel, Lucent and Ericsson switch types in production network. Part of development and migration team for analog to digital PSTN switch conversion. Performed technical and administrative functions associated with switch provisioning.

Augsburg, Bayern, DE

Provided local and national technical sales support for solutions of automated forms management systems. Conducted site surveys, customer requirement proposals and implementation meetings. Performed installation and training of installed equipment for local engineers and vendors.Maintained monthly compliance and system uptime analysis reporting for.

Arlington, Virginia, US

Bachelor Of Applied Science, Computer Networking

Master Of Information Systems, Mobile Computing