Raphael Russo Email & Phone Number

Panama

Panamá

Accountable for managing Depots and Equipment Maintenance and Repair (EMR) for East Coast South America, including Ports and Inland locations.Focused on:- Portfolio strategy;- Strategic implementation;- Ad hoc Procurement Process Framework;- Design and cooperate with new solutions for key customers;- SLA design & implementation;- SRM;- Contract management & compliance;- Leading negotiations and coordinating SLA's between Maersk and external vendors;- Planning and executing tender process and e-auctions in regional level;

Panamá

• Ensure that we deliver with excellence the product we sold to our clients.• Plan both short and long-term customer`s demand to support space requirements.• Management of the demand planning process together with Procurement team for the assigned business unit, geography and product portfolio.• Select the best routes to maximize economy by merging shipments.• Influence and coordinate new deployments and optimization opportunities with Network and Marketing leads to underpin customer experience and network effectiveness.• Own vessel scheduling to meet reliability and delivery requirement, work with GMC to manage bunker consumption and drive reduction, align delivery/re-delivery plans.• Operate with sales team to ensure that supply plan volume variances are captured in the system and create downfall reports when needed.• Enhance usage of space by checking booking type, quantity of containers and mean of transport, proposing improvements always that feasible.

Santos, São Paulo, Brasil

• Accountability to manage the most important ports in Brazil, Argentina and Uruguay and ensure that KPI`s are being achieved, pushing for improvements.• Oversee and coordinate through teams, all planning related activities to guarantee optimal asset utilization.• Manage and perform the planning of marine berth planning along with coordination with other teams around cargo flow optimization for the nominated port complex.• Assist the onsite lead in coordinating incident management recovery involving vessels and/or cargo.• Overall responsible for behavioral costs (Overtime / Standby/ Shifting's / Detention) and port expenses.• Ownership of berth windows schedule always seeking to support customers` supplies ensuring that the correct quantity of cargo is being loaded as per customer demand.

Santos

• Act as a demand planner analyzing trends, seasonality, external factors, and other effects that could impact customers` logistics.• Support customer`s supply chain ensuring that cargoes are delivered on time, in the right place and using the correct mean of transport.• Offer suggestions and seek commitments from Commercial stakeholders to best meet Customer demand and ensure a balance of customer service and cost targets aligned with business strategy.• Recognize and apply initiatives that drive an improvement in forecast accuracy, challenge and influence suppliers to generate an enhancement in service, responsiveness and efficiency.• Control the receipt of the Shipping Instructions sent from customers and in case it arrives late, input extra fees and/or exemptions at SAP system.• Designs and maintains templates and other tools for use in collaborating with all parties involved in resolving customer difficulties.• Control the authorization of expenditures to resolve customer issues within company policies and procedures.• Serves as a resource to organizational leaders and managers for identifying and communicating operational process deficiencies and propose process solutions.• Build strong relationships with internal and external stakeholders to influence business decisions.• In charge of managing the approval of draft and cargo extensions, considering the utilization of the vessels, seeking to fulfill the vessels with minimal rolling possible.

Santos

• Liaise with various internal and external stakeholders to facilitate exchange ofinformation connecting customers and the organization to provide solutions tocustomer`s queries.• In charge for adjusting the containers in overbooking situations, analyzing the weight, freight, commitment and the commercial impact of the rolling.• Take full responsibility and provide support for concerns received by customers as perdefined scope within defined SLAs and quality parameters.• Daily actions with terminals and stakeholders seeking to reduce costs and optimize the operation.• Assist to control the number of bookings based on the vessel utilization, acting proactively with customers and ensuring a pleasant experience.• Daily communication with teams involved on the coordination, transport and line management to ensure the correct cargo loading.

Santos

• Responsible to develop, apply, maintain and get back as much duty as possible via Drawback program.• Monitor import procedures from origin to customs clearance and delivery.• Manage transportation requirements for current and new products.• Develops, analyzes and implements process and procedures for tracking and ensuring documentation compliance aiming to have a smoothly movement of the products along the customer`s supply chain.• Communicate with various stakeholders, including suppliers and shipping companies.• Ensure that all documents received are in accordance with the regulatory rules to proceed with the importation and request the correct ones in case needed.

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