Raphael Sanelli Email & Phone Number

Prague, Czechia

Prague

- Head of Training for new onboarded Agents;- Coach Agents: 121, labs and Calibration sessions.- Build Training and Coaching presentation material (Power Point, Videos) in 6 different languages: German, English, French, Spanish, Portuguese, and Italian.- Head of Project (Team of 7): planning, developing, editing of 300+ Coaching & Training 'Video Library Tutorial' with 'Voice Over' & subtitles in 6 languages: DE-PO-IT-FR-ES-EN)

Prague, Czechia

Performance: • 127% quarterly sales target;Mission:• Acquire and maintain new business with vacation rental property owners;• Correctly match the best product to the customer’s specific needs;• Nurture clients throughout the sales process, from start to close;• Provide customers with an excellent sales experience and build long-term business relationships;• Use an array of systems and tools to provide best-in-class service;• Meet multiple daily/weekly personal and team targets;• Coaching and managing new sales people.Tool used:Salesforce, 8X8, Citrix, 3CX, Microsoft suite (excel, world, Power point), MS Teams, ZOHO; Zoom; Slack; Chilly piper.

Cambridge, United Kingdom

Performance / KPI :• Generate 550 000$ per year• Sales cycle time, 47% improvement to 10 days per cycle to closing deal.• Lead conversion rate: in this industry, the average was 31%, I had an average success rate of 48%.• Average basket: upselling/cross-selling success was $9000, personal improvement of 11.2% per year.Activities:Manager at the successful specialist holidays Bellarome Italian Holidays responsible for preparing and organising personalized luxury holiday trips in Italy and Europe: • Make recommendation to customers based on their holiday wishes. • Pre-book all the services required for a memorable trip such as transfers (including flights); accommodation; tours; transfers; accommodations, etc. • Liaising with local service providers and staff at the various Bellarome offices • Handling bookings, last minute changes and post-holiday follow up. • Regularly visiting resorts to ascertain existing accommodation quality and suitability as well as sourcing new ones.Tools:8x8; Tour Writer, Microsoft (Word, Excel, Power Point); Skype.

Home-Based

Working in collaboration with the specialist holidays Bellarome Italian Holidays responsible for assisting in preparing and organising personalized luxury holiday trips in Italy and Europe:• Pre-book all the services required for a memorable trip such as transfers (including flights); accommodation; tours; transfers; accommodations, etc.• Liaising with local service providers and staff at the various Bellarome offices• Visiting resorts to ascertain existing accommodation quality and suitability as well as sourcing new ones.

Norwich, United Kingdom

• Confident in managing SEN children.• Responsible for risk assessment & ensuring that the health and safety standards are met atall times.• Ensure the principals of safeguarding and protecting children.• Planing swimming sessions using the athlete centred approach and SMART system

Norwich, United Kingdom

• Planing coaching sessions using the athlete centred approach and SMART system.• Deliver practical sessions to juniors applying the FUNdamental of movement and LTDA;• Supervise and give support to assistant coaches in order for them to deliver a coachingsession by: giving adequate demonstration to athletes; using adequate coaching style; createa safe and enjoyable environment; gathering feedback from athletes and participants;ensuring overall long-term progression.• Responsible for risk assessment & ensuring that the health and safety standards are met atall times.• Guarantee that the safe and equitable coaching principles are applied.• Ensure the principals of safeguarding and protecting children.• Confident in managing children with challenging behaviours.

• Manage & supervise International agents• Welcome groups at the centres• Develop sales strategies• Pitch new businesses• Ensure high-quality service• Guarantee sales target• Attend exhibitions• Organize B2B business trips and meet customers face to face.

• Develop new business opportunities• Pitch new customers• Ensure high-quality service• Guarantee sales target are met• Attend exhibition• Organize B2B & B2C business trips & meet clients face to face.

• Provide high-quality service & excellent sales revenue• Plan sales strategies with the marketing team• Supervise & manage staff involve in logistics• Attend book exhibitions internationally• Supervise & support agents and distributors

Sant'Omero, Abruzzi, Italy

• Attend exhibitions and customer sales meetings;• Supervise & liaise with logistic and transport;• Issue invoices and banking documentation in compliance with ISO 9002);• Coordinate & support back-office team in pre/post sales;• Translated contracts into Italian.

Level 1 & 2 Award In Coaching Triathlon (Qcf)., Swiming, Cycling, Running, Nutrition., Pass

• Improve athletes' skill and enjoyment of swimming, cycling, running and transition. • Communication strategies when coaching different.

Level 2 Award In Multi-Skills Development In Sport

• Key principles of child development through multi-skills. • Plan activities that support FMS. • Plan linked and progressive FMS.

Level 2 Ncfe Certificate In Principles And Preparations For Coaching Sport

• Understanding the fundamentals of coaching sport. • Understanding how to develop participant(s) through coaching sport. • Supporting.

Level 2 Award In Understanding Health Improvement

• Inequalities in health. • Impact of behaviour change on health and well-being.

Level 2 Certificate In Understanding Nutrition And Health

• Components of a healthy diet. • Nutritional needs of children and young people and older people. • Special dietary requirements. •.

Personal Developments Skills Courses

• Children Protection and Management. • Safeguarding & Protecting Children. • Managing Challenging Behaviours. • An introduction.

Personal Developments Skills Courses.

• Remote Emergency Care. • Emergency First Aid at Work.

Level 2 Certificate In Equality And Diversity (Qcf), Equality And Diversity

• Introduction to Equality and Diversity. • Equality and Diversity Law. • Discrimination: stereotype; prejudice; bullying; harassment &.

Bachelor'S Degree, International Economics, 2/1

Activities and Societies: Volley Ball, Sky Diving, Squash, Triathlon and MTB. BA (Hons) Languages & European Studies with Spanish (2/1). •.

European Studies With Spanish, Translation: Spanish From/To English; Spanish From/Into French.

Activities and Societies: Salsa/Kizomba & travelling. • Spanish language; • French language; • English language; • Modern Spanish history.

Diploma, Tourism & Hospitality Management, Pass

Activities and Societies: • Tourism & travel management; • Economics and tourism; • Destination management; • Tour operations development.