Raphael Santos Email & Phone Number

State Of São Paulo, Brazil

Sao Paulo

Responsible for product management in the real estate services chain within the Financing Infrastructure at B3.The main activities include:* Product management* Creation and management of product objectives* Creation and management of the chain's roadmap* Definition of product objectives (OKRs)* Tactical management of teams to achieve company objectives*.

• Sovos, a rapidly growing company backed by a group of investors, experienced exponential growth during my tenure, expanding from $100 million to $400 million in revenue. As a Senior Business Analyst, I played a key.
• Requirement Gathering: Led the collection and documentation of business and technical requirements for integrating diverse systems.
• Project Management: Oversaw the lifecycle of integration projects, ensuring timely and efficient delivery.
• Product Management: Supported multiple products across the organization, with a significant focus on e-Invoicing solutions, including the successful delivery of CFD 4.0 in Mexico.
• Prioritization: Managed and prioritized multiple projects to align with strategic business goals.
• Regulatory Compliance: Conducted thorough regulatory analysis to ensure systems met government standards, facilitating informed product development decisions.

As a Business Analyst III at Sovos Brasil, I leveraged my expertise to drive business growth and innovation across Latin American markets, focusing on Mexico, Brazil, Costa Rica, Dominican Republic, and Uruguay. My role evolved into a de facto Product Manager, where I was pivotal in analyzing legal changes, identifying market opportunities, and.

Porto Feliz, Sao Paulo

I was hired to participate in the start of IT operations at Sodebo in Brazil, working on the implementation project of the factory in Porto Feliz, acting as the liaison between the headquarters and stakeholders, with the following achievements:- Gathering infrastructure requirements, designing solutions, and delivering the necessary information to the IT.

Toyota Do Brasil Sorocaba - AV. Toyota, 9.005, Bairro Itavuvu - Sorocaba/SP.

Team Leader of Service Desk at Toyota Sorocaba, managing a group of four people. The tasks related to leadership are: the organization of the Team and its tasks, the contact point with the client (IT Toyota SOR) helping with decisions where the Service Desk Team is involved, the contact point with Algar's Head Office and the participation in projects.

Votorantim, São Paulo, Brazil

Responsible for support to sectors of the company from 1st to 3rd level and also for the maintenance of the network infrastructure. Activities related to the position are listed below: - Support to software in general; - Support and troubleshooting of Windows 2003/2008/2012 (AD, FTP, File Server, DNS, DHCP) servers; - Support and troubleshooting of virtual.

Sorocaba, São Paulo, Brazil

Service and support to external customers in the network infrastructure and servers, working with: - Linux: IP Configuration, Adding Routes, Operating System Installation, Configuration of VIP Groups and LVM; - Windows 2003/2008/2012 Server: Setup and maintenance of AD, GPOs, WSUS Deployment and Maintenance, Installation and configuration of Hyper-V.

Dublin, Republica Da Irlanda

Development and maintenance of web sites in Joomla !; Maintenance of hosting Website; Creating marketing plans and e-commerce.

Alameda Edscha, 81 - Sorocaba, SP, Brazil

Design and provide maintenance on computer networks; creating security policies; Definition and maintenance of access control to resources; Installation and maintenance of antivirus programs; Maintenance of telephone and internet systems; Maintenance of political control content; setting up accounts by electronic mail (E-mail); Installation and maintenance.

Sorocaba, São Paulo, Brazil

Estágio na área de tecnologia, atuando com:- Suporte a usuários e professores.- Suporte a rede e cabeamento.- Manutenção dos laboratórios de informatica (Instalação dos Softwares e Sistema Operacional, Clonagem de computadores, Adicionar computadores ao Domínio, etc)- Creating Users on Active Directory

Rua Visconde Do Rio Branco, Sorocaba, SP, Brazil

Care and support users with problems Software / Hardware. Maintenance and configuration of LAN Network. Installation and Maintenance of computers. Units of Service SabeTudo to support Windows2003 servers. Computer classes (Office Package).

Pós-Graduação Lato Sensu - Mba, Marketing

Master Of Business Administration - Mba, Project Management, 8,9

Graduação, Analise E Desenvolvimento De Sistemas, 8,6

Técnico Em Computação Aplicada, Tecnologia Da Informação

Curso técnico na área de informatica com conhecimentos em: - Web Designer - PHP - Hardware - Rede de Computadores - Banco de Dados

Education record