Responsible for product management in the real estate services chain within the Financing Infrastructure at B3.The main activities include:* Product management* Creation and management of product objectives* Creation and management of the chain's roadmap* Definition of product objectives (OKRs)* Tactical management of teams to achieve company objectives* Strategic analysis* Product launches, including onboarding and customer retention plans, marketing, discovery, and all stages of the product cycle.* Backlog Management and Prioritization* Customer relationship management to discover new opportunities* Lead and conduct product discovery processesKey Projects:* Project for Banco do Brasil to expand the product to meet a new bidding process* Project for launching a new product in the market, from conception to certification and mapping customer needs.* Technical knowledge in SQL, Python, Programming Logic, API used for generating reports, and supporting the squad with understanding features and user stories.

Sovos, a rapidly growing company backed by a group of investors, experienced exponential growth during my tenure, expanding from $100 million to $400 million in revenue. As a Senior Business Analyst, I played a key role in driving and managing the integration of newly acquired companies, focusing on market expansion, product enhancement, and maintaining product revenue.Key Responsibilities:• Requirement Gathering: Led the collection and documentation of business and technical requirements for integrating diverse systems.• Project Management: Oversaw the lifecycle of integration projects, ensuring timely and efficient delivery.• Product Management: Supported multiple products across the organization, with a significant focus on e-Invoicing solutions, including the successful delivery of CFD 4.0 in Mexico.• Prioritization: Managed and prioritized multiple projects to align with strategic business goals.• Regulatory Compliance: Conducted thorough regulatory analysis to ensure systems met government standards, facilitating informed product development decisions.• Cross-functional Collaboration: Partnered with development teams to align project deliverables with business expectations.• Stakeholder Engagement: Collaborated with Product Management, Business Analysis, Professional Services, and UX teams to gather requirements and align project goals with business needs.Achievements:• Revenue Growth: Contributed to the company's revenue growth by supporting the successful integration of multiple acquisitions and maintaining the revenue stream of e-Invoicing products.• Key Delivery: Successfully managed the implementation of CFD 4.0 in Mexico, ensuring compliance with local regulations and sustaining product revenue.• Process Efficiency: Enhanced process efficiency through improved project management and prioritization strategies.• Regulatory Compliance: Ensured compliance with regulatory standards, reducing potential risks and facilitating smoother integrations.

As a Business Analyst III at Sovos Brasil, I leveraged my expertise to drive business growth and innovation across Latin American markets, focusing on Mexico, Brazil, Costa Rica, Dominican Republic, and Uruguay. My role evolved into a de facto Product Manager, where I was pivotal in analyzing legal changes, identifying market opportunities, and spearheading product development initiatives that catered to customer demands and regulatory requirements.

I was hired to participate in the start of IT operations at Sodebo in Brazil, working on the implementation project of the factory in Porto Feliz, acting as the liaison between the headquarters and stakeholders, with the following achievements:- Gathering infrastructure requirements, designing solutions, and delivering the necessary information to the IT infrastructure team (headquarters), aligning the experts with the stakeholders.- Studying and contracting IT suppliers to enable plant operations (Print outsourcing, data links, telephony, etc.).- Responsible for developing the executive project and coordinating the implementation of structured cabling in the plant.- Responsible for designing the Datacenter to meet the headquarters' needs and overseeing the contracted suppliers.- Developing suppliers in general to acquire IT assets such as networking, servers, printers, etc.Additionally, after the successful project and the start of operations at the new plant, I am responsible for developing the department in infrastructure and support disciplines, performing the following functions:- IT contract management.- Vendor management.- Management of IT equipment and assets.- Financial planning for the department.- Creating the budget for projects carried out by the headquarters and adapting them for Brazil.- Level 1 and 2 IT support (Cisco networking, Alcatel Lucent (Telephony), Windows, Active Directory, DNS, DHCP, Print Server, Vmware, Dell Servers, Veeam Backup).- Implementation and documentation of IT policies in Brazil.- Developing IT support processes at Sodebo in Brazil, following the headquarters' strategy.- Developing the IT team in Brazil, currently managing one more person.- Planning the use of technologies in Brazil to meet the headquarters' demands.

Team Leader of Service Desk at Toyota Sorocaba, managing a group of four people. The tasks related to leadership are: the organization of the Team and its tasks, the contact point with the client (IT Toyota SOR) helping with decisions where the Service Desk Team is involved, the contact point with Algar's Head Office and the participation in projects together with the client.The related tasks with Service Desk are:- First level support, installing and configuring Toyota Applications- First and second level support and troubleshooting Windows Server related activities(DHCP, DNS, FileServer, AD DS and GPOs)- Creating and Deployment of Windows 7 images (MDT Server) and also Acronis and Ghost.- Support and managing critical computers (Something about 64 of them).- Deploying and managing Microsoft MDT Server- Assistance to users. (English / Portuguese).

Responsible for support to sectors of the company from 1st to 3rd level and also for the maintenance of the network infrastructure. Activities related to the position are listed below: - Support to software in general; - Support and troubleshooting of Windows 2003/2008/2012 (AD, FTP, File Server, DNS, DHCP) servers; - Support and troubleshooting of virtual servers using VMware vSphere - Support Cabling and Networking - Support Firewall (PfSense) - Configuration and Electronic Mail account setup. - Support for Hardware and Operating Systems like Windows XP / Vista / 7/8 / 8.1 - Inventory of IT assets (Printers, Computers, Laptops, Switches, etc.) - Monitoring Of network services in general to detect problems and possible improvements

Service and support to external customers in the network infrastructure and servers, working with: - Linux: IP Configuration, Adding Routes, Operating System Installation, Configuration of VIP Groups and LVM; - Windows 2003/2008/2012 Server: Setup and maintenance of AD, GPOs, WSUS Deployment and Maintenance, Installation and configuration of Hyper-V Server, Computer virtualization, supporting all server roles. - Routers: Configuration and troubleshooting of LAN, DynDNS,Port Forwarding, NAT and creating access rules; - VMware vSphere: Support and troubleshooting, creating virtual machines, VCenter configuration and services in general. - Firewalls (Endian and pfSense): Creation and monitoring of VPNs (IPSec and OpenVPN), Inbound and Outbound Rules, NAT, Load Balancing and Implementation of HTTP Proxy.

Development and maintenance of web sites in Joomla !; Maintenance of hosting Website; Creating marketing plans and e-commerce.

Design and provide maintenance on computer networks; creating security policies; Definition and maintenance of access control to resources; Installation and maintenance of antivirus programs; Maintenance of telephone and internet systems; Maintenance of political control content; setting up accounts by electronic mail (E-mail); Installation and maintenance of SAP ERP; Support to users; Installation, configuration and upgrade of antivirus programs.

Estágio na área de tecnologia, atuando com:- Suporte a usuários e professores.- Suporte a rede e cabeamento.- Manutenção dos laboratórios de informatica (Instalação dos Softwares e Sistema Operacional, Clonagem de computadores, Adicionar computadores ao Domínio, etc)- Creating Users on Active Directory

Care and support users with problems Software / Hardware. Maintenance and configuration of LAN Network. Installation and Maintenance of computers. Units of Service SabeTudo to support Windows2003 servers. Computer classes (Office Package).