Member of the extended Management Team. Responsible for international sales and Client Relationship Management (CRM) across Gsell's major European and US accounts. This involves all aspects of Key Account Management (KAM) from understanding technical customer requirements to converting these needs into innovative products and services, whilst working closely with our world-class production teams. Marketing and communication is a key part of my job when designing products, pricing strategies, positioning messages and promotional channels. For example, representing the organisation at the Annual OMTEC Conference in Chicago. I am committed to ensuring products are manufactured according to strict quality standards in order to meet the expectations of companies operating within the global healthcare and implants sector. In this position, I also coordinate the activities of our International Sales Representatives (ISRs), maximising business development opportunities in these important markets through integrated client account action plans. This involves developing motivational commission structures, enabling our ISRs to stay results-oriented, rewarding performance and keeping them updated on the latest developments.

Responsible for Instrument Management across Roche Diagnostic's IVD and PCR systems. This involved instrument change management and lifecycle management across five product lines and CAPA (Corrective Action, Preventive Action). Working as part of multicultural project and product teams ensuring high quality standards were achieved. Achievements: introducing new products smoothly and efficiently into the live production environment. Working seamlessly across cross-functional teams, aligning stakeholder expectations and ensuring delivery goals were achieved.

Selected to support US organisation to improve reliability of instruments in Roche Diagnostic's US market. During this year, I helped achieve a significant improvement in operations based on the support and training provided. Furthermore, I was able to contribute to the profitability of the multi-million dollar Reagent business of HbA1C, which was personally recognised by the leadership. As part of this placement, I regularly was depended upon by my colleagues to visit customer sites to oversee the technical support of specialist machines and embed the skills and knowledge back into the business.

Handpicked to lead the "Quality on Integra" (Quintec) programme, which was designed to improve the overall quality of Roche Diagnostic's Integra product line. The programme was successfully delivered and the KPIs achieved. In addition, I delivered a second project, which related to the transfer of knowledge and best practice from Roche Mannheim to Roche Rotkreuz relating to the ISE (Ion Selective Electrodes). Again, the project was achieved within the timescales and I developed an interest for working internationally.Finally, I successfully enabled the organisation to transfer and develop its Operator Training, receiving great feedback from stakeholders.Transfer and build up of Operator Trainings

Responsible for the leadership of Roche Diagnostic's product support teams of ~20 people. Collectively, we were accountable for second line support, training and electronic service documentation. During my time in this position, I developed, energised and motivated the team to become a client focused, cohesive and high performance unit. We were trusted and depended upon across the organisation and known for our 'can do' responsive outlook. The feedback we received made me proud of what we accomplished and we were regarded as a top team.

Responsible for all aspects of technical product management, from the definition of customer needs, through to the development of clear product roadmaps, managing the introduction of new features in an efficient and coordinated way. Promoting products internally within the organisation to the internationally, field-based service organisation. As part of this role, I also created benefits-led service concepts, sales aids, tools and spare parts. I always ensured that product quality was prioritised to meet customer expectations in line with the commercial scope.

Responsible for second level support, training and electronic service documentation for Roche Diagnostic's IVD products. In this role, I quickly established myself as a trusted member of the team and was fast tracked to the next opportunity.

Responsible for project and construction site management relating to telecommunication and power equipment.

Responsible for delivering client training for digital telecommunications systems, databases and IT systems / technologies.