Raphael Scrafton Email & Phone Number

As an account manager with over five years of experience in the marketing and sales industry, I excel at building and maintaining strong relationships with my clients and helping them reach their goals.I have a consistent record of delivering high-quality results and surpassing expectations. I have effectively managed accounts for diverse clients across various sectors, such as technology, healthcare, and education. I have also created new business opportunities and boosted revenue for my company.Some of the skills that I apply in my role are:• Communication: I communicate clearly and efficiently with my clients and internal teams to comprehend their needs, offer solutions, and resolve any issues. I also use various tools, such as CRM software, email automation, and performance analytics software, to enhance communication and monitor progress.• Leadership: I inspire and lead a team of account executives who assist me in managing client accounts. I also cooperate with other departments, such as product development, marketing, and finance, to ensure we deliver a product or service that meets the client's needs.• Negotiation: I negotiate contracts and agreements with clients and vendors to ensure mutual benefit and satisfaction. I also use my persuasion skills to upsell and cross-sell products or services that add value to the client's business

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  Western Sydney University

  Bachelor Of Business Administration - Bba