Raphael Shaw Email & Phone Number

ITW Body and Fuel, Lockport, IL January 2020 – September 2020Customer Service Representative• Professionally handle incoming requests from customers, suggest solutions and ensure that issues are resolved promptly and thoroughly. • Handles and resolves customer's complaints at a high level.• Maintains customer accounts, answers customer inquiries, tracks shipments, checks inventory levels, and trouble shoots any issues that arise.• Ensure that customer orders and information are accurately entered and processed.• Interact with customers to provide information in response to inquiries about products and services. • Uses a computer system to track questions and answers as well as enter orders. Provide expert support to other users on business system issues.• Communicates with other departments and management to resolve problems and expedite work.Receiving Inventory Cycle Count • Maintain accurate inventory records to facilitate shortage detection • Review and apply inventory activities, including movements and deletions • Verify all variances and investigate causes of inventory imbalance. • Conduct cycle counts and period end inventories with warehouse personnel. • Work with production department, BOM engineering admin and warehouse to ensure the orderly flow of material• Work with production and warehouse personnel to ensure inventory is organized and in countable condition. • Set-up and maintain systems for proper receiving and shipping procedures relating to cycle counting • Responsible for the creation of all new AR#'s in system • Assists in compiling data related to special projects, as requested by supervisor. web design, digital media content creation, and campaigns); Management Experience at Target; Marketing Plan writing, analysisEDUCATIONGovernors State University, University Park, ILMasters of Science in Computer Science May 2019Bachelors of Science in Computer Science May 2015Joliet Junior College, Joliet, ILAssociates in Applied Science (Web Design & Administration) May 2015CERTIFICATIONComputer Information Systems – Webmaster Certification 2014

Listed skills include Data Entry, Customer Service, Retail, Microsoft Word, and 13 others.