Raphael Silva

Raphael Silva Email and Phone Number

Production Support Manager at HSBC @ HSBC
New York - NY
Raphael Silva's Location
New York, New York, United States, United States
Raphael Silva's Contact Details

Raphael Silva personal email

About Raphael Silva

Dedicação e cometimento focado em assertividade em todas as tarefas realizadas, independente da área de atuação. Muito desse perfil foi criado através da exposição a um ambiente altamente dinâmico e sensível no HSBC dentro da área de banco de investimentos do grupo.Grande experiência no suporte de aplicações customizadas e na melhoria do gerenciamento de incidentes, problemas, transição e melhoramento contínuo do serviço através das metodologias ITIL. Muito desta experiência envolve habilidades técnicas em várias tecnologias, comunicação eficaz como uma ponte entre usuários finais, equipes de suporte e times de desenvolvimento; gerenciamento de conhecimento para a criação de um ambiente livre de um único indivíduo chave e fortalecimento em relações interpessoais através de contato diário com pessoas de diferentes culturas ao redor do mundo.HABILIDADES• Comunicação assertiva envolvendo todos os stakeholders (equipes de suporte, usuários finais, times de desenvolvimento, gerentes, etc.).• Conhecimento técnico vasto no gerenciamento de incidentes, problemas e na melhoria contínua do serviço.• Documentação detalhada de processos para criação de uma base de conhecimento consistente.• Experiência ampla no trabalho em equipe com recursos globais e parceiros em outros países (off-shore), criando uma relação mútua de realizações.• Trabalho constante para estabilização da aplicação e transferência de conhecimento para todas as equipes envolvidas.• Excelente formulação de relatórios e extração de dados para alta gerência.• Abordagem assertiva com foco na entrega do trabalho. TECNOLOGIASApache Web ServerCalypso v13/v14Control-M Enterprise Manager / DesktopExcel, PowerPoint, WordIBM RTCITRS Geneos MQNAS, SANOracle, MySQL, SybasePHP, HTMLPostfix Mail ServerUNIX, Windows

Raphael Silva's Current Company Details
HSBC

Hsbc

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Production Support Manager at HSBC
New York - NY
Website:
hsbc.com
Employees:
186860
Raphael Silva Work Experience Details
  • Hsbc
    Hsbc
    New York - Ny
    View
  • Hsbc
    Production Support Manager
    Hsbc Jun 2016 - Present
    London, Gb
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  • Hsbc
    Consultant Specialist
    Hsbc Oct 2012 - Jun 2016
    London, Gb
    Responsible for supporting an array of applications within the OTC Client Clearing business of Global Banking & Markets at HSBC, with emphasis on Calypso (trading application). Technical and business support to users located mainly in New York, London and Hong Kong using a follow-the-sun support model with teams based in India and China. Problem management, continuous service improvement and management report focus.Day to day:• Problem management aiming at incident reduction.• L2 incident support.• Daily interaction with development teams for follow-up regarding pending actions.• Business users’ education about the OTC Clearing process in Calypso (trading application).• Knowledge base enrichment.• Documentation standardization and enhancements in information availability.• Continuous service improvement with focus on preventive monitoring.• Daily/weekly extraction of reports for senior management with an overall picture of the service as a whole.• Support team education on the ITIL processes regarding incident management.In 2015, I worked for 6 months in New York on a short term assignment where I had full exposure to the business environment and close contact with business end users, development teams and managers.In 2016, I spent 2 weeks in Toronto providing OTC Client Clearing and Calypso training to new support staff hired by HSBC Canada.
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  • Luíscarloscrema Advogados
    It Analyst
    Luíscarloscrema Advogados Mar 2008 - Present
    Responsible for managing Linux servers holding an array of different services such as mail server, web server, data server, network management. Support to an ERP developed to cater for the law firm’s needs such as tax and legal purposes on different corporate clients in Brazil. Also, translation work regarding off-shore business the firm has.Day to day:• Incident management (ERP).• Linux server management and service enhancements.• Translations (English – Portuguese).• User management (email accounts, data and system access).• Web design.• Firewall server setup for the firm and some clients.• Database administration.
  • Translation/Interpreting
    Translator/Interpreter
    Translation/Interpreting Jan 2002 - Present
    Translation/Interpretation• Madepar (Wooden doors catalog for the international market);• Malinski Madeiras (Product catalog for the international market);• NDDigital (Website and software manuals translation);• University abstracts and articles;• CEMB do Brasil: Consecutive and whisper translation – training course lectured by Mr. Yan Zhu (CEO - KJC Engineering Inc.)• ACIL: Simultaneous translation – lecture on “Tourism in France” conducted by Mrs. Françoise David and Mrs. Sophie Chap. The lecture was accompanied by the honorary consul of France, Mr. Francisco Borghoff.• CATI/SWAT: Consecutive translation – PRISON SWAT tactical training course lectured by Texan SWAT officers Mr. Brian Hadas, Mr. Terry Nichols and Mr. Luis Trevino in Lages SC (September 2012).
  • Ccaa Lages
    English Teacher
    Ccaa Lages Aug 2001 - Aug 2014
    English teacher - all levels.
  • Dupar Parizoto
    Import Assistant
    Dupar Parizoto Mar 2007 - Oct 2008
    Assistance in the import department at Dupar Parizoto.

Raphael Silva Skills

Project Management Microsoft Office English Sql Program Management Microsoft Excel Process Improvement New Business Development Organizational Development Translation Interpretation Servers Web Design Website Development Linux Banco De Dados

Raphael Silva Education Details

  • Uniplac
    Uniplac
    Computer Software Engineering
  • Uniplac
    Uniplac
    Language Interpretation And Translation
  • Facvest
    Facvest
    Computer Science

Frequently Asked Questions about Raphael Silva

What company does Raphael Silva work for?

Raphael Silva works for Hsbc

What is Raphael Silva's role at the current company?

Raphael Silva's current role is Production Support Manager at HSBC.

What is Raphael Silva's email address?

Raphael Silva's email address is ra****@****ail.com

What schools did Raphael Silva attend?

Raphael Silva attended Uniplac, Uniplac, Facvest.

What skills is Raphael Silva known for?

Raphael Silva has skills like Project Management, Microsoft Office, English, Sql, Program Management, Microsoft Excel, Process Improvement, New Business Development, Organizational Development, Translation, Interpretation, Servers.

Who are Raphael Silva's colleagues?

Raphael Silva's colleagues are Nicola Booker, Deepanshu Mishra, Eva Carina Agaton, David Howard, Anirudh Vattekat, Alexandra Unett-Stow, Patrick Ruane.

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