Raphael Simoun Terry
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Raphael Simoun Terry Email & Phone Number

Site Director at Lumax Tech Solutions, Inc.
Location: Metro Manila, National Capital Region, Philippines 5 work roles 1 school
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Current company
Lumax Tech Solutions, Inc.
Role
Site Director
Location
Metro Manila, National Capital Region, Philippines

Who is Raphael Simoun Terry? Overview

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Quick answer

Raphael Simoun Terry is listed as Site Director at Lumax Tech Solutions, Inc., based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Raphael Simoun Terry.

Raphael Simoun Terry previously worked as IT Specialist at Onel Builder Resources Inc. and Remote Desktop Engineer at Xerox Company. Raphael Simoun Terry holds Bachelor Of Science (Bs), Computer Science from University Of Perpetual Help System Dalta.

Profile bio

About Raphael Simoun Terry

Lumax Tech Solutions, Inc. is composed of a group of individuals who has been working in a BPO industry for many years and have decided to incorporate our skills and knowledge to put up our own call centre which is located in Manila, Philippines. Our office is technically equipped to handle your business, may that be customer service, sorting or replying to your emails, technical support and sales. We provide technical and communication training for our agents to ensure that they are equipped to take the task at hand and exceed customer satisfaction.

Listed skills include Senior Technical Support Representative, Technical Support Engineer, Inbound Marketing, Outbound Marketing, and 12 others.

Current workplace

Raphael Simoun Terry's current company

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Lumax Tech Solutions, Inc.
Lumax Tech Solutions, Inc.
Site Director
5 roles

Raphael Simoun Terry work experience

A career timeline built from the work history available for this profile.

Site Director

Current
Lumax Tech Solutions, Inc.

NCR - National Capital Region, Philippines

Responsible for delivering high standards of service to customers by making the most effective and efficient use of call center staff and technology resources. Using a range of measurements to monitor, analyze, plan improvements, implementing strategies and operations for better call center performance.

Mar 2015 - Present

It Specialist

Current
Onel Builder Resources Inc.

NCR - National Capital Region, Philippines

  • Responsible in basic computer troubleshooting
  • Installation of Software needed by the company
  • Basic Network troubleshooting
  • PC Inventory
Aug 2010 - Present

Remote Desktop Engineer

Xerox Company

NCR - National Capital Region, Philippines

  • Provides complex technical support, planning and coordination for End User touch points of the distributed computer environment, including desktop, software and hardware installation, support and distribution, and.
  • Performs analyzing, diagnosing, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies and associated problems.
  • Performs analyzing, diagnosing, installation, and resolution of remote access technologies and associated problems.
  • Performs analyzing, diagnosing, coordination and planning of horizontal network cable management processes including installation, moves, adds, changes and repairs.
  • Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.
  • Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.
Jun 2012 - Apr 2015

Technical Support Engineer

Hewlett-Packard

NCR - National Capital Region, Philippines

  • Logs and handles IT tickets via phone and email
  • Handles PC troubleshooting via phone and email
  • Remote Desktop troubleshooting
  • Handle tickets from VIP’s
  • Active Directory management
  • Basic 3G Card troubleshooting
Jun 2011 - Jun 2012

Yahoo! Abuse & Premium Voice Account

Sykes Asia Inc.

NCR - National Capital Region, Philippines

  • Tier 1Abuse Screening
  • Screening images uploaded by users in Yahoo! Groups, Yahoo! 360, and Yahoo! Flickr for violations.Chatterbox
  • Escalating known issues to Yahoo! Engineering Team.
  • Supporting customers in troubleshooting their Yahoo! Mail accounts both US and UK based.
  • Making daily reports for Running CSAT and AHT of the team.
  • Promoted to Escalation Team.NFL Online Streaming
Jun 2006 - Aug 2010
1 education record

Raphael Simoun Terry education

FAQ

Frequently asked questions about Raphael Simoun Terry

Quick answers generated from the profile data available on this page.

What company does Raphael Simoun Terry work for?

Raphael Simoun Terry works for Lumax Tech Solutions, Inc..

What is Raphael Simoun Terry's role at Lumax Tech Solutions, Inc.?

Raphael Simoun Terry is listed as Site Director at Lumax Tech Solutions, Inc..

Where is Raphael Simoun Terry based?

Raphael Simoun Terry is based in Metro Manila, National Capital Region, Philippines while working with Lumax Tech Solutions, Inc..

What companies has Raphael Simoun Terry worked for?

Raphael Simoun Terry has worked for Lumax Tech Solutions, Inc., Onel Builder Resources Inc., Xerox Company, Hewlett-Packard, and Sykes Asia Inc..

How can I contact Raphael Simoun Terry?

You can use AeroLeads to view verified contact signals for Raphael Simoun Terry at Lumax Tech Solutions, Inc., including work email, phone, and LinkedIn data when available.

What schools did Raphael Simoun Terry attend?

Raphael Simoun Terry holds Bachelor Of Science (Bs), Computer Science from University Of Perpetual Help System Dalta.

What skills is Raphael Simoun Terry known for?

Raphael Simoun Terry is listed with skills including Senior Technical Support Representative, Technical Support Engineer, Inbound Marketing, Outbound Marketing, Consultancy Services, Customer Service, Quality Assurance, and Crm.

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