Raphael Simpson Email & Phone Number

Westford, MA, US

Sunnyvale, CA, US

Conducted advanced data analysis and troubleshooting, understanding customer sample collection, processing and laboratory practices. Adhered to Quality Management System procedures. Contributed quality compliance through accurate and concise case documentation. Conducted training on Laboratory analytical diagnostic equipment, medical devices and software.

Suwanee, GA, US

San Antonio, Texas, US

• Act as a liaison between product management and the client with a focus on communicating the Revegy roadmap and how the roadmap will influence client activities.
• Develop and maintain long term relationships with stakeholders in your account portfolio by networking between clients, partners, and Revegy.
• Manage clients who can be referenced, with high client satisfaction and high renewal predictability.
• Educate and consult with clients in a professional manner to demonstrate how to use the Revegy solution to increase business.
• Troubleshoot any issues that arise in a timely manner and provide relevant solutions.
• Communicate, present, prioritize, and organize client advocacy, with a strong commitment to detail.

• Provide technical support resolving customers inquiries to Medtronic GI solutions product platforms for the US and Canada
• Utilize SAP for customer complaints and perform task to resolve complaints
• Maintain knowledge of Medtronic GI solutions product lines (Rapid Manometry, Bravo, Smart Pill) and service offerings along with future industry products and technologies
• Adhere to applicable Corporate and Divisional policies/procedures in accordance with Medtronic brand standards
• Provide technical training to Customers and Channel Partners
• Assists with special projects and Scheduled Maintenance work as needed

San Jose, CA, US

• Maintain detailed records of customer inquiries, comments and opportunities
• Responsible for ensuring Level 2 and Level 3 Tickets are handled in a timely and efficient manner
• Support TAC engineers, business units, advanced service field engineers and sales teams when installing or upgrading customer systems by creating and documenting support cases
• Work closely with the business units, engineers and sales teams to execute customer requests
• Actively participate/lead in any Cisco/customer conference calls on processes and procedures
• Provide efficient and effective troubleshooting of the customer’s data or call routing issues

• Prospected and researched developing systems to identify new business prospects for the sales unit
• Coordinated and implemented deals involving one or more weather-branded properties
• Established and maintained excellent working relationships with other departments and sales offices
• Supplied requested information to clients in an expedient manner
• Qualified and developed a firm understanding of client marketing needs and aligned TWCMS’s strengths with the appropriate client marketing endeavors
• Negotiated, maximized selling price and revenue, consistent with strategies of The Weather Channel, weather.com and other brand properties

• Cold called new vendors to join Home Depot’s marketing strategy and initiated marketing efforts by coordinating IMS printing projects to ship marketing material to THD stores in the United States and Canada
• Collected native art files and print specs for each vendor marketing plans
• Managed Home Depot signage by ensuring printing standards were met
• Monitored Home Depot website for store managers and maintain marketing material inventory
• Ran usage reports at vendor/THD’s request to show current stock levels and replenishment numbers
• Created reports forecasting marketing material stock needs using SAP

Alpharetta, GA, US

• Managed over three hundred accounts and established a systematic business scouting plan with the purpose of identifying new business opportunities in the small industrial / renewable segment
• Awarded third place in district in 2008 by leading sales numbers and influencing my counterparts
• Met performance sales goals by exceeding the 500,000 dollar amount of new business each year
• Coordinated sales activities to ensure the development of brand awareness in the market by attending tradeshows and creating sales functions to interact with consumers to market the UPS brand name
• Provided feedback on hot topics on corporate conference calls
• Consulted companies on how to increase ROI, by preparing financial spending charts demonstrating savings for each account by YTD using UPS operations

Bachelor Of Arts, Business; Marketing

Bachelor Of Science, Business - Marketing