Raphael Smith

Raphael Smith Email and Phone Number

Senior Manager, Enterprise Business Development @ Superside
South Africa
Raphael Smith's Location
South Africa, South Africa
About Raphael Smith

Business Development | Account Management | Digital Sales | Relationship Management | eCommerce |Retail | Online travel & Hospitality Sales | Channel sales | SAAS Sales |I am a passionate strategic thinker specialised in identifying and developing solutions that optimize results with an analysis driven and goal-oriented approach. Displaying strong analytical and problem-solving skills to ensure the optimal outcome for key stakeholders within and outside the organisation.Specialities:Business Development ☛ Strategic Partnerships☛ Sales and Negotiation ☛ Online Travel Agency (OTA), B2B/B2C distribution Channels☛ Marketing Strategy ☛ Key Account Management Strategy ☛ Data Analysis ☛ Project Management ☛ Problem Solving☛ Process Improvement ☛ Change Management Fluent in 2 languages - English & Greek.

Raphael Smith's Current Company Details
Superside

Superside

View
Senior Manager, Enterprise Business Development
South Africa
Website:
superside.com
Employees:
921
Raphael Smith Work Experience Details
  • Superside
    Senior Manager, Enterprise Business Development
    Superside
    South Africa
  • Superside
    Senior Manager, Global Enterprise Business Development
    Superside Nov 2024 - Present
    Wilmington, Delaware, Us
    ☛ Managing a team of 8 Enterprise Outbound Business Development Representatives.☛ Developing and implementing strategic plans, including standardizing coaching, training, and prospecting methodologies. ☛ Helping lead cross-functional campaigns around VIP events, webinars, and in-person event strategies.☛ Optimizing outbound processes to generate better account-based engagement.Quota attainment:Q4 2024 - 163% ✅Q1 2025 - ⏳Superside is the leading AI-powered creative service. Built to be an extension of in-house teams, Superside delivers fast, scalable, world-class design and creative solutions to over 450 globally renowned companies such as Amazon, Meta, Salesforce and Google. Since 2015, Superside has excelled by combining the top 1% of creatives globally with generative AI, enabling the company to provide on-demand creative services tailored to the needs of enterprise businesses and emerging industry leaders.
  • Superside
    Manager, Enterprise Business Development
    Superside Sep 2023 - Oct 2024
    Wilmington, Delaware, Us
    ☛ Managed a team of 6 Enterprise Outbound Business Development Representatives, focusing on outbound strategies including ABM. Quota attainment:Q4 2023 - 106% ✅Q1 2024 - 145% ✅Q2 2024 - 115% ✅Q3 2024 - 120% ✅Q4 2024 - Promoted to Senior Manager
  • Superside
    Team Lead - Account Based Marketing (Abm)
    Superside May 2022 - Sep 2023
    Wilmington, Delaware, Us
    Managing a team of Business Development Representatives (BDRs) in the ABM Team.☛ Coaching, training, and motivating a team of BDRs to hit their sales goals.☛ Assisting with hiring and onboarding of new BDRs on the outbound sales team.☛ Giving and receiving feedback about individual and team performance.☛ Leading team meetings and representing BDRs in meetings with company-wide management.☛ Identifying and escalating opportunities to improve the sales process.Quota Attainment:Q2 2022 - 85% 🌖 (Ramp period as manager)Q3 2022 - 100% ✅Q4 2022 - 130% ✅Q1 2023 - 115% ✅Q2 2023 - 100% ✅Q3 2023 - 125% ✅Q4 2023 - Transition to Manager, Global Enterprise Sales
  • Padel Zim
    Co-Founder & Shareholder
    Padel Zim Jan 2023 - Aug 2024
    Set up and managed the go-to-market strategy.Successfully exited the company in August 2024.
  • Padel Lab (Sa)
    Co-Founder & Shareholder
    Padel Lab (Sa) Nov 2021 - Jul 2023
    Johannesburg, Gauteng, Za
    Successfully exited the company in July 2023.
  • Onecart
    Head Of Business Development & Partnerships
    Onecart Apr 2020 - May 2022
    Sandton, Gauteng , Za
    Lead all Business Development & Partnerships for OneCart in South Africa.☛ Driving commercial outcomes for OneCart and our partners.☛ Defining and implementing Sponsorships, Partnerships and Commercial plans to grow our brand and retail partners.☛ Driving digital brand advertising opportunities for both OneCart and our partners.☛ Identifying new retail partners.☛ Building relationships with suppliers, sellers and partners to identify strong co-branding opportunities, and create value exchange / co-op marketing agreements with partners.☛ Leading and working with the commercial and other internal teams to identify, align and execute marketing opportunities and campaigns accordingly.☛ Managing Partnership and Coupon / Loyalty marketing budgets.☛ Tracking all Retail Marketing, Partnership and Commercial KPIs.☛ Identifying relevant events across South Africa that align with the OneCart brand and help source opportunities to market our brand at these events according to a budget.
  • Booking.Com
    Market Manager, Sub Saharan Africa - Experiences
    Booking.Com Aug 2018 - Apr 2020
    Amsterdam, Netherlands, Nl
    As the Market Manager for Sub Saharan Africa in the Attractions business unit, my goal from the beginning was simple: open up new e-commerce products for our hotel guests to access as part of their purchase experience to alleviate friction, unlock new and desired experiences and allow seamless and cashless mobility.2 years later and a host of live marketplaces in multiple countries later, my role has been indefinitely transformational. A hybrid Business Development & Project Management role, I have strategised scaling activities and timelines across Sub Saharan Africa, built partnerships with SaaS connectivity providers, worked closely with Government institutions and established direct partnerships with the region’s most iconic landmarks, museums and experiences.In addition, my responsibilities include:☛ Business Development and Account Management of Experiences partners in existing and future-launch destinations.☛ Consulting with external SaaS connectivity providers to identify commercial and development opportunities.☛ Representing the Business Unit in the region to internal and external stakeholders; presenting at trade and business conferences, participating in panel discussions, hosting industry gatherings and attending trade events.☛ Recruiting and mentoring new team members.☛ Developing new tools and resources.☛ Aggregating and analysing feedback to support Booking.com with future product initiatives.☛ Providing local perspective on preferred approach.☛ Proactively identifying opportunities to improve the customer and partner experience and operationalefficiency.☛ Leveraging existing partner relationships to build a network of product ambassadors for BookingExperience.☛ Providing training to existing partners.
  • Booking.Com
    Account Manager - Partner Services
    Booking.Com Aug 2017 - Jul 2018
    Amsterdam, Netherlands, Nl
    My main responsibility was to ensure close commercial contact with our hotel partners in the South Africa region in order to identify areas of improvement and optimize their commercial performance. I was responsible for the commercial relationships with hotels as well as ensuring that the hotels cooperate with us in the best possible way. In doing so I maximised revenues and met the demands of our visitors on Booking.com. Daily tasks:☛ Account Management of Chain and Key Accounts including but not limited to; Radisson, Accor, Hilton, IHG & Marriott.☛ Create strategic plans.☛ Acquisition of new hotel partners. ☛ Visit Hotels.☛ Responsible for area coverage.☛ Take care of contacts with hotels.☛ Be a medium for complaints, problems and queries.☛ Practice allotment management.☛ Getting more availability and better rates.☛ Deliver quantity and quality reports.☛ Responsible for after sales.☛ Accompany and train hotels with implementation of system.☛ Advise hotels about internet strategies. ☛ Organise and coordinate workshops for hotels.☛ Expand and take care of networks.☛ Market our brand name to hotels.☛ Negotiating new contracts.☛ Maintaining Relationships in the region.
  • Activitar
    Saas Business Consultant - Experiences
    Activitar Jan 2020 - Mar 2020
    Stellenbosch, Cape Town, Western Cape, Za
    ☛ Driving and maintaining all commercial processes.☛ Tracking and maintaining the sales processes, targets, and delivery by sales team.☛ Maintaining solid, qualified sales pipeline and prospects, constantly growing the database and closing ratios with New Business clients.☛ Ensuring that the Activitar brand grows and from strength to strength with clients.
  • Retail Packaging
    National Account Sales Manager
    Retail Packaging Jan 2015 - Jul 2017
    With a focus on people and account management, new partnerships and local strategy, I managed a team of 6 sales representatives and built my national book of business across South Africa as a National Sales Account Manager. I facilitated with my teams personal development through various management techniques while putting together sales strategies to help our business partners successfully grow their businesses.☛ Assisted with the hiring of new team members.☛ Coached and grew the team in a personal and organisational way.☛ Developed trust relationships with a portfolio of major clients to ensure they do not turn to competition.☛ Met sales and financial objectives, profitable goals and ensuring increased growth in existing business by providing strategic support and working effectively with Regional Managers as per the business plan.☛ Risk Management of competitor brands and monthly reporting on growth and market share.☛ Ensured new accounts meet minimum growth requirements as per set targets.☛ Acquired a thorough understanding of key customer needs and requirements.☛ Expanded the relationships with existing customers by continuously proposing solutions that meet their objectives.☛ Ensure the correct products and services are delivered to customers in a timely manner.
  • The Spar Group Ltd
    Business Development Manager - Franchise Retail Stores
    The Spar Group Ltd Jan 2014 - Dec 2014
    Pinetown, Kwazulu-Natal, Za
  • Happy Toys Pty Ltd
    Sales Manager
    Happy Toys Pty Ltd Jan 2013 - Oct 2013

Raphael Smith Skills

E Commerce Hubspot Salesforce.com Gong Online Marketing People Management Linkedin Sales Navigator Account Management Sales Cold Calling Customer Retention Troubleshooting Business Development English Negotiation Start Up Environment Tableau Customer Relationship Management Ota Sales Management B2b Marketing Strategy Direct Sales Microsoft Office Relationship Building Sales Processes Entrepreneurship Sales And Marketing Business To Business Marketing National Accounts Typing Customer Service Customer Support 6sense Commercial Sales Key Accounts Management Computer Literacy Online Travel Project Management Account Marketing B2c Marketing Problem Solving Salesloft Marketing Strategy Recruiting Travel Agency

Raphael Smith Education Details

  • Edx
    Edx
    Management And Operations
  • The American University Of Athens
    The American University Of Athens
    General
  • University Of Cambridge
    University Of Cambridge
    A Levels
  • St Lawrence College, Athens, Greece
    St Lawrence College, Athens, Greece
    High School
  • Hellenic School, Harare, Zimbabwe
    Hellenic School, Harare, Zimbabwe
    Primary School
  • Booking.Com
    Booking.Com
    Project Management
  • Flight Training Services
    Flight Training Services
    Aircraft Pilot (Private)

Frequently Asked Questions about Raphael Smith

What company does Raphael Smith work for?

Raphael Smith works for Superside

What is Raphael Smith's role at the current company?

Raphael Smith's current role is Senior Manager, Enterprise Business Development.

What schools did Raphael Smith attend?

Raphael Smith attended Edx, The American University Of Athens, University Of Cambridge, St Lawrence College, Athens, Greece, Hellenic School, Harare, Zimbabwe, Booking.com, Flight Training Services.

What skills is Raphael Smith known for?

Raphael Smith has skills like E Commerce, Hubspot, Salesforce.com, Gong, Online Marketing, People Management, Linkedin Sales Navigator, Account Management, Sales, Cold Calling, Customer Retention, Troubleshooting.

Who are Raphael Smith's colleagues?

Raphael Smith's colleagues are Michelle Jacka, Marcos Galíndez, Arjun King, Alejandra Medina S., Paulo Henrique Marques, Alexandre Jacinto, Cristian Ginori.

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