Raphael Smith Email & Phone Number

South Africa

Wilmington, Delaware, Us

☛ Managing a team of 8 Enterprise Outbound Business Development Representatives.☛ Developing and implementing strategic plans, including standardizing coaching, training, and prospecting methodologies. ☛ Helping lead cross-functional campaigns around VIP events, webinars, and in-person event strategies.☛ Optimizing outbound processes to generate better account-based engagement.Quota attainment:Q4 2024 - 163% ✅Q1 2025 - ⏳Superside is the leading AI-powered creative service. Built to be an extension of in-house teams, Superside delivers fast, scalable, world-class design and creative solutions to over 450 globally renowned companies such as Amazon, Meta, Salesforce and Google. Since 2015, Superside has excelled by combining the top 1% of creatives globally with generative AI, enabling the company to provide on-demand creative services tailored to the needs of enterprise businesses and emerging industry leaders.

Wilmington, Delaware, Us

☛ Managed a team of 6 Enterprise Outbound Business Development Representatives, focusing on outbound strategies including ABM. Quota attainment:Q4 2023 - 106% ✅Q1 2024 - 145% ✅Q2 2024 - 115% ✅Q3 2024 - 120% ✅Q4 2024 - Promoted to Senior Manager

Wilmington, Delaware, Us

Managing a team of Business Development Representatives (BDRs) in the ABM Team.☛ Coaching, training, and motivating a team of BDRs to hit their sales goals.☛ Assisting with hiring and onboarding of new BDRs on the outbound sales team.☛ Giving and receiving feedback about individual and team performance.☛ Leading team meetings and representing BDRs in meetings with company-wide management.☛ Identifying and escalating opportunities to improve the sales process.Quota Attainment:Q2 2022 - 85% 🌖 (Ramp period as manager)Q3 2022 - 100% ✅Q4 2022 - 130% ✅Q1 2023 - 115% ✅Q2 2023 - 100% ✅Q3 2023 - 125% ✅Q4 2023 - Transition to Manager, Global Enterprise Sales

Set up and managed the go-to-market strategy.Successfully exited the company in August 2024.

Johannesburg, Gauteng, Za

Successfully exited the company in July 2023.

Sandton, Gauteng , Za

Lead all Business Development & Partnerships for OneCart in South Africa.☛ Driving commercial outcomes for OneCart and our partners.☛ Defining and implementing Sponsorships, Partnerships and Commercial plans to grow our brand and retail partners.☛ Driving digital brand advertising opportunities for both OneCart and our partners.☛ Identifying new retail partners.☛ Building relationships with suppliers, sellers and partners to identify strong co-branding opportunities, and create value exchange / co-op marketing agreements with partners.☛ Leading and working with the commercial and other internal teams to identify, align and execute marketing opportunities and campaigns accordingly.☛ Managing Partnership and Coupon / Loyalty marketing budgets.☛ Tracking all Retail Marketing, Partnership and Commercial KPIs.☛ Identifying relevant events across South Africa that align with the OneCart brand and help source opportunities to market our brand at these events according to a budget.

Amsterdam, Netherlands, Nl

As the Market Manager for Sub Saharan Africa in the Attractions business unit, my goal from the beginning was simple: open up new e-commerce products for our hotel guests to access as part of their purchase experience to alleviate friction, unlock new and desired experiences and allow seamless and cashless mobility.2 years later and a host of live marketplaces in multiple countries later, my role has been indefinitely transformational. A hybrid Business Development & Project Management role, I have strategised scaling activities and timelines across Sub Saharan Africa, built partnerships with SaaS connectivity providers, worked closely with Government institutions and established direct partnerships with the region’s most iconic landmarks, museums and experiences.In addition, my responsibilities include:☛ Business Development and Account Management of Experiences partners in existing and future-launch destinations.☛ Consulting with external SaaS connectivity providers to identify commercial and development opportunities.☛ Representing the Business Unit in the region to internal and external stakeholders; presenting at trade and business conferences, participating in panel discussions, hosting industry gatherings and attending trade events.☛ Recruiting and mentoring new team members.☛ Developing new tools and resources.☛ Aggregating and analysing feedback to support Booking.com with future product initiatives.☛ Providing local perspective on preferred approach.☛ Proactively identifying opportunities to improve the customer and partner experience and operationalefficiency.☛ Leveraging existing partner relationships to build a network of product ambassadors for BookingExperience.☛ Providing training to existing partners.

Amsterdam, Netherlands, Nl

My main responsibility was to ensure close commercial contact with our hotel partners in the South Africa region in order to identify areas of improvement and optimize their commercial performance. I was responsible for the commercial relationships with hotels as well as ensuring that the hotels cooperate with us in the best possible way. In doing so I maximised revenues and met the demands of our visitors on Booking.com. Daily tasks:☛ Account Management of Chain and Key Accounts including but not limited to; Radisson, Accor, Hilton, IHG & Marriott.☛ Create strategic plans.☛ Acquisition of new hotel partners. ☛ Visit Hotels.☛ Responsible for area coverage.☛ Take care of contacts with hotels.☛ Be a medium for complaints, problems and queries.☛ Practice allotment management.☛ Getting more availability and better rates.☛ Deliver quantity and quality reports.☛ Responsible for after sales.☛ Accompany and train hotels with implementation of system.☛ Advise hotels about internet strategies. ☛ Organise and coordinate workshops for hotels.☛ Expand and take care of networks.☛ Market our brand name to hotels.☛ Negotiating new contracts.☛ Maintaining Relationships in the region.

Stellenbosch, Cape Town, Western Cape, Za

☛ Driving and maintaining all commercial processes.☛ Tracking and maintaining the sales processes, targets, and delivery by sales team.☛ Maintaining solid, qualified sales pipeline and prospects, constantly growing the database and closing ratios with New Business clients.☛ Ensuring that the Activitar brand grows and from strength to strength with clients.

With a focus on people and account management, new partnerships and local strategy, I managed a team of 6 sales representatives and built my national book of business across South Africa as a National Sales Account Manager. I facilitated with my teams personal development through various management techniques while putting together sales strategies to help our business partners successfully grow their businesses.☛ Assisted with the hiring of new team members.☛ Coached and grew the team in a personal and organisational way.☛ Developed trust relationships with a portfolio of major clients to ensure they do not turn to competition.☛ Met sales and financial objectives, profitable goals and ensuring increased growth in existing business by providing strategic support and working effectively with Regional Managers as per the business plan.☛ Risk Management of competitor brands and monthly reporting on growth and market share.☛ Ensured new accounts meet minimum growth requirements as per set targets.☛ Acquired a thorough understanding of key customer needs and requirements.☛ Expanded the relationships with existing customers by continuously proposing solutions that meet their objectives.☛ Ensure the correct products and services are delivered to customers in a timely manner.

Pinetown, Kwazulu-Natal, Za

Advanced Certificate, Business Administration, Management And Operations

Bachelor Of Business Administration - Bba, Business Administration And Management, General

A Levels

High School

Primary School

Online Learning Academy, Project Management

Private Pilot License, Aircraft Pilot (Private)