Raphael Smith Email & Phone Number

Oldsmar, Florida, Us

Environments:Ruby, Javascript, Bash, HTML, CSS, JSON, Ruby on Rails, Flask, VueJS, ReactJS, jQuery, AJAX, MySQL, Tailwind, Redis, Rspec, Action Mailer, Stimulus JS, Stimulus Reflex, Active Storage, Action Text, Action Controller, Active Record, , AWS S3, Cloudfront, AWS IAM, GIT, Github, Circle-CI, Atlassian Jira, MVC, Agile, KanBan, Scrum, RESTful, Okta Verify, GPT-3

Mcdonough, Georgia, Us

Built and maintained business websites for multiple clients using NodeJS and VueJS.ENVIRONMENTSHTML, SASS, VueJS, RESTful, CSS, jQuery, Ruby, Rspec, Rails, Sqlite, PostgreSQL, Sqlite Agile, Bootstrap, Tailwind, Font Awesome, Capybara, JSON, AJAX, Scrum, HTML, GIT, Heroku, AWS S3, Cloudfront, AWS EC2, Netlify, AWS Lambda, Zoho Integrations, Airtable API

Atlanta, Georgia, Us

Building learning management software for the education sector with Ruby on Rails:ENVIRONMENTSRuby on Rails, MVC, HTML, SASS, AngularJS, RESTful, CSS, jQuery, Ruby, Rspec, Rails, Sqlite, PostgreSQL, Agile, JVM, Action Mailer, Stimulus JS, Stimulus Reflex, Active Storage, Action Text, Action Controller, Active Record, Fixtures, Bootstrap, Tailwind, Font Awesome, Capybara, JSON, AJAX, Scrum, HTML, GIT, spring, Capybara, Cucumber, Heroku, Hatchbox, AWS S3, Cloudfront, AWS EC2, Wistia, Unsplash API, Google Classroom API, Google API, VueJS, Dropbox API

Atlanta, Ga, Us

• Wrote and revised technical documentation for the SimplePhoto e-commerce system.• Answer technical support calls and submit customer support tickets through Zendesk.• Create price lists for photo studios and lab products for photo labs.- As a Technical Writer I wrote and edited over 100 help files for an online Help Center for the E- commerce system. Created and edited over 15 help videos (with voiceover) for our E-commerce system.ENVIRONMENTSHTML, CSS, Javascript, Zendesk, Screenflow, Google Sheets, Google Sites, Gmail, Adobe Illustrator

Atlanta, Ga, Us

• New account sales and set up.• Work with customers to optimize their account and develop marketing strategies using our software• Support web-based products and services through email, telephone and screen sharing.• Troubleshoot customer support and documents incidents through a help desk ticketing system.• Plan and accomplish goals using experience and judgment. Work under general supervision; report frequently to a supervisor or manager. A certain degree of creativity and latitude is required.• Other duties of this position include, but are not limited to: scheduling appointments, meetings and training sessions; composition of technical help documentation, marketing collateral, forms, newsletters, and vernal mass correspondence; ongoing education of partnered vendors' and competitors' products and services in our industry and some company financed travel.• Taking lead on specific support, marketing or client projects as needed.Worked as a Support Manager and provided technical support and troubleshooting for our E-commerce system.- Researched and implemented Google Analytics integration into our E-commerce system. - Designed a character logo for a sticker for the annual SPAC (School & Sports Photographers Association of California) conference. Signed up over 3 new customers at the conference (one of the accounts does $150,000 in sales a year).- As a Technical Writer I wrote and edited over 100 help files for an online Help Center for the E- commerce system. Created and edited over 15 help videos (with voiceover) for our E-commerce system.- Attend weekly meetings to discuss project status. Used Zendesk as a Support Agent to manage tickets and customer requests.

Alpharetta, Ga, Us

* Call hospitals to retrieve patient chart copies for medical record reviews (HIPPA and PIA) on behalf of health plans . * Schedule appointments for chart retrieval and make weekly schedules for onsite field reviewers. * Document calls in database software. Document special cases using MS Word and Excel.

Minneapolis, Mn, Us

Worked in various departments: logistics, electronics sales representative, cash office and provided general store support.● Built a long-lasting rapport with customers and sold various electronic technologies such as smart phones, televisions, cameras, movies and music.