Raphael Thia Email & Phone Number

Singapore

Singapore

- Coordinator for ComLink@Kreta Ayer (previously ComLink@Jalan Kukoh) pilot programme - Assisted the Assistant General Manager to provide regular progress updates to MSFHQ - Managed a shared MSF facility and programme space, assisted to oversee the daily operations and maintenance of the space, and worked closely with the Facility Manager to ensure the site is well-maintained, safe and secure at all times - Assisted to oversee MSF-funded regional programmes to ensure compliance with the required service standards e.g. FSCs, SSAs etc.- Assisted the Assistant General Manager to plan, organize and coordinate onsite visits for political office holders and Senior Management Team- Assisted to coordinate regular community ground-sensing efforts and local planning exercises, to provide regular input to MSFHQ on the needs of the community to facilitate service planning and optimized resource allocation based on the assessed level of need- Assisted to plan, facilitate and implement regular engagements and networking sessions with key community partners within the Kreta Ayer region- Assisted to plan and facilitate case conferences for complex cases e.g. cases that face systemic barriers, that require inter-agency coordination and intervention- Managed a team of ComLink Engagement Officers in the carrying out of their duties

Singapore

- Managed more challenging and complex cases that required more intensive case management- Provided clinical supervision, case consultation and vetted social reports for junior caseworkers- Participated in and performed secretariat duties at monthly management meetings- Participated in annual staff ranking exercise and performance appraisal- Member representative at Community of Practice with fellow professionals working with youth offenders e.g. Singapore Prisons' Service, Singapore Boys' Hostel, Hope House etc. to share best practices and continuous learning for staff

Singapore

- Conducted interviews and counseling sessions with residents and their families - Formulated individual care plans based on assessments of residents’ risks, needs and strengths using Youth Level of Service / Case Management Inventory (YLS/CMI) assessment tools - Collaborated closely with internal stakeholders e.g. teachers, psychologists and block staff etc. and external agencies e.g. MOE schools, tertiary institutions, employers etc. through regular case conferences and the discussion of ICPs for residents and their families- Planned, coordinated, conducted and evaluated programmes run by external vendors (Family Connection Sessions) for residents and their families

Singapore

- Conducted social investigations, formulated assessments and followed up on case intervention plans for vulnerable children and their families- Participated in inter-agency stakeout operations e.g. SPF, SCDF, IMH etc. in statutory cases- Worked in close collaboration with community stakeholders e.g. KKH and NUH MSW teams, clients and caregivers to ensure the utmost safety and well-being of the children- Prepared and presented comprehensive social reports to CPS management and external stakeholders e.g. schools, hospitals and police during case conferences (Child Abuse Protection Team, Review Team)- Prepared and presented detailed court reports to the Family Court during chambers discussions and open court proceedings, worked closely with the Investigation Officer (SPF) and Deputy Public Prosecutor (AGC) for cases that involved criminal proceedings

Singapore

- Member of operating crew onboard B747/777/A380 commercial passenger aircraft - Learned the basics of food and wine pairing, food and beverage preparation, food safety and hygiene- Learned the basics of safety and emergency procedures for the safe evacuation of crew and passengers on the various aircraft types, trained and certified as First Aider- Worked as a team to provide the following (Economy, Business Class): 1. safe and secure cabin environment for crew and passengers 2. premium in-flight service for passengers3. safety, comfort and well-being of passengers

Singapore

- Provided casework and counselling services (Guidance Programme for minor offenders and their families, FSC centre-based cases i.e. financial, parenting, mental health etc.)- Assisted to oversee GP volunteers from NUS/NTU/SMU in the planning and organizing of GP activities and camps, help to provide training and coaching for GP volunteers- Programme Coordinator for NCSS-funded pilot programme for mentoring youth-at-risk (Coaching for Excellence)- Worked closely with the Volunteer Manager in the recruitment, selection, training and retention of volunteers as Youth Coaches, in addition to the matching of coaches to youth- Programme Facilitator for school-based social work for youth-at-risk (Step-Up Programme)- Worked closely with fellow professionals from partnering schools e.g. Jurongville Sec, Bukit Batok Sec and Bukit Panjang Sec, to identify and address youth-at-risk issues within the student population

Singapore

- Befriended and provided pastoral guidance for students from St Andrew's Junior College- Provided administrative and operations support to the COR church pastoral team- Helped to oversee the student leaders from the Saints for Christ e.g. planning and organizing of outreach efforts, orientation for new students, leadership retreats etc.