Raphael Torres Email & Phone Number

Orlando, Florida Area

• Answer incoming calls from individuals inquiring about various job opportunities and assisted the client with making suggestions to achieve long-term career goals. • Utilized cutting edge technology including interactive voice responses (IVR) to interact with clients through the use of voice via keypad to ensure the client receives the best customer service experience.• Consistently a top producer with the company exceedingly benchmarks and revenue goals on a regular basis while abiding by quality assurance policies and procedures.

Orlando, Florida Area

• Answer incoming calls from individuals inquiring about furthering his or her education. Provided exceptional, quality assistance to potential students in expanding his or her career options. • Required to be able to analyze and advise a student on academic, career and personal issues. This includes possible outcomes and the implications; if needed, refers student to counseling services, sets up an action plan for the student to be able to explore alternative careers and related majors.• As an advisor, it was necessary to be able to properly guide the individual, communicate effectively, and possess outstanding public relation skills to properly interact continually with each person.

Cleveland/Akron, Ohio Area

• Answer incoming calls from customers in regard to their homeowners insurance, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Effectively and efficiently communicate via phone, email and other communication channels. Interact with outside parties to request insurance documents, collect payments information and conduct follow-up.

Cleveland/Akron, Ohio Area

• Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews.• Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws. Explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms.• Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality control verification.• Complied with accuracy standards while maintaining high production rates.• Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties.• Met daily with supervisor to review and submit work, and receive additional instructions.

Greater New York City Area

• Burst tickets and ensure correct formatting/dates of tickets processed.• Book hotel and rental car reservations for various corporate clients.• Use SABRE and other on-line engines to process tickets.• Create bundle packages that are unique to Travel by Numbers.• Responded to customer service request and assist travelers with all needs.• Worked with a partner travel agency to book first-class airfares.• Assisted with the managing of the office.• Provided literature and information to clients concerning local, interstate & international tours, travel routes, accommodation, fares and travel regulations. • Discussed client requirements and advise on suitable options. • Planned, prepared and cost itineraries (travel plans) for clients• Collected payments and maintained records of transactions.• Responsible handling office accounting (monthly budget, weekly ticket sales & office supplies)• Work on all marketing sales & materials for the agency and to distribute to clients.

White Plains, Ny

• Opened accounts for new clients, such as savings accounts & checking accounts• Assisted manager in the vault such with money and exchanges.• Trained new hires.• Prepared documents for customers who were approved for a refinance or a consolidation mortgages.

New Rochelle, Ny

• Sold new and used cars for Hyundai dealership.• Quotas were set as a team and as individual and always were met.• Work with manager on bi-weekly inventory.

• Sold all fragrances for Ralph Lauren and Armani department.• Helped customers with any questions regarding any department. • Helped manager with inventory on a monthly basis

Greater New York City Area

• Performed administrative and secretarial functions such as answer phones, typed promotions letters.• Help clients with current or new reservations• Also provided secretarial and reception services for partner travel agency.• Provided help with bilingual clients

Business Administration And Management, General

Activities and Societies: Delta Omega Epsilon

High School