I’m a Sr. CX Specialist in the LatAm New Modalities CX team, with expertise in Project Management, Stakeholder Management & Engagement, Communication, Insights Generation, Reporting, and Continuous Improvement.With nearly 6 years of experience in the BPO environment, I spent almost 3 years as a Customer Support Agent and close to 3 years as a Quality Analyst, primarily focused on execution and quality monitoring.At Uber, I’ve gained over 1 year of experience as a QA Specialist, followed by 1 year as a PMO Specialist, where I developed strong skills in project and stakeholder management, accountability, and data-driven insights. In my current role as a CX Specialist, I continue to apply these skills to drive successful outcomes in the LatAm region.