Raphael Vigneron Email & Phone Number

868 keys in a 4**** property
In charge of operations departments:
- Front office & welcome points of sales
- Guest Experience / Conciergerie
- Mice
- Event coordination
- ticketing & marketing of day guest’s entrances
- leisure & activities
- partnerships
- cycle center & mobility
- farm & animals experience
- f&b outlets.

In charge of the mobility, sales Day Guests Ticketing and B2B department and Leisure/Recreation Teams

Hyeres Les Criques - Presqu'ile De Giens

347 keys - 400 # - Club "SELECTION"
1200 guests weekly + to 460 conventions pax / day

8 HODs - 120 EFT
Daily property management
Revenu & costs optimization with new projects and loyalty development.
Global P&L support management
Responsible of the quality of services, guest experience, with daily checks and SOPs.

Manchester, Royaume-Uni

communication, hotel and caterer business skills program development

Marriott Paris Opera Ambassador ****

296 rooms & 11 meeting rooms

Responsible for F&B outlets and events operations of 7 POS and introduction for the team to Marriott standards (franchise transition)
Development of Restaurant ‘16Haussmann’ with executive chef Michel Hache
Breakfast, lunch, dinner, 2 bars, room serv & mini bar, executive lounge, convention centre &.

Dream Castle Hotel Paris****

4**** Hotel (400 rooms) & Conventions Center (10 meetings rooms) / Spa

Daily management of 6 outlets
2 restaurants, 1 Convention Center (10 meeting rooms), 2 bars,Room service & mini bar / Employees restaurant
Managing 50 employees (managers, supervisors…)
Daily reports and following budgets, costs control & purchases of outlets.

5***** hotel / 396 Rooms / 6 meeting rooms / spa / Executive floor
responsable of daily F&B operations for buffet diner restaurant (500 to 700 covers per evening) / 25 employees and 3 assistants
quality, standarts, children & parents satisfactions, work & projects with caracters for animation, and contact with lot of severals departments to develop.

in charge of the animation of the parc (music programs, scheduls of shows...)
events projects
business visit / meetings rooms, fam trip
internal daily communication for employees and guests

sales & marketing placement
trainee of the north France Sales manager
foning, e-mailing, schedules of visits to companies
preparation of opening park and new attraction

Restauration Commerciale Région Centre

in charge of daily operations / 1200 covers per day
3 outlets fast food
responsible of HACCP and guests satisfaction
(Contrat de qualification)

Restauration Commerciale Région Nord

Cost control

Le Touquet Paris Plage

Opening Responsible

Asselheim - Germany

Berck, Hauts-de-France, France

Toeic Listening Et Reading, Teaching English As A Second Or Foreign Language/Esl Language Instructor, 825 / 990

Niveau : 825 / 990

Toeic Listening And Reading 785/990, Teaching English Or French As A Second Or Foreign Language, 785/990

E.F Intensive Business English Program - Manchester Uk, European Certificate Of Achievement B2 Efset

Licence, Gestion Hoteliere

Master 1, Hotellerie Restauration

Formation Assistant De Direction Restauration, Hotellerie Restauration

Bts, Hotellerie Restauration