• Enter orders, with focus on the complex and high priority orders• Creating necessary import/export documents• Define and communicate work standards and performance expectations with staff• Mentor and assist staff in their assigned tasks• Provide ongoing feedback and coaching• Provide timely, accurate and effective communication with staff• Ensure order processing is in compliance with the documented procedures• Schedule staff effectively in order to provide timely turnaround of orders and requests• Communicate effectively with all levels of management, staff, partners and customers • Ensure high level of customer satisfaction• Assist other departments with inquiries and special projects• Focus on improvements to operational processes• Staff recruitment

Order Manager International· Responsible for sales market Eastern Mediterranean , Balkansand direct business order processing· Contact for International customers and questions regarding theSteelcase product portfolio· Order processing including order taking, clarification and orderentry in SAP· Quality Report treatment and clarification· Technical control, order release and informing the customerabout the dispatch· Preparation and passing on of special order requests· Part of the continuous improvement team with several projectsinclusive part of the Lean in the office Team· SAP R3 key user skills

Order Manager International· Responsible for sales market Latin America, Russia, the Balkansand Middle East· Contact for International customers and questions regarding theSteelcase product portfolio· Order processing including order taking, clarification and orderentry in SAP· Quality Report treatment and clarification· Technical control, order release and informing the customerabout the dispatch· Preparation of the necessary documents for customs includinginvoice issuing in SAP· Part of the Lean in the office Team

· Responsible for the Southern Germany· Contact for International customers and questions regarding theSteelcase product portfolio· Order processing including order taking, clarification and orderentry in SAP· Technical control, order release and informing the customerabout the dispatch

• Identify consumer needs• Monitor consumer satisfaction • Analyze and consolidate consumer information/data• Monitor competitor activities/competitive intelligence• Manage data• Conduct primary research, gather secondary research• Perform product/service testing