Raphael W Email & Phone Number

Oklahoma City, Oklahoma, United States

Projects: Implementation of SAP FICO Module-Client (Software District) ·Benchmark the client’s payment system, identify workflow drawbacks & bottlenecks, and improve the workflow..Perform, elicit, analyze, and document requirements in support of systems ·Configure sub-modules of FICO such as GL, AP, AR, CCA, PCA, CO-PC, CO-PA, Project System, Asset Accounting·Work with business owners and team leads to decompose large epics into manageable features and user stories.·Create business analysis documentation, including use cases, process flows, requirements traceability matrices, design documents, and project schedules.·Develop mock-ups/wireframes, system requirements specification documents, and user guides.·Manage backlog, roadmap, and priorities and engage product and stakeholder teams.·Identify, track, monitor, and communicate project-related issues, scope changes, variances, and project contingencies.·Identify acceptance criteria and assist in Pre UAT and UAT testing.·Train and mentor team members and stakeholders on the business functions and features of the system·Participate in Agile/Scrum team meetings. Project: Implementation of SAP FICO- ( Client -Oil and Gas) ·Created artifacts such as process maps and wireframes to communicate interface and workflow needs to our team and clients.·Led cross-functional workshops to map existing business processes and identify bottlenecks and requirements·Integration of various SAP modules such as SD (OTC Cycle), MM (P2P Cycle) with FI/CO·Collaborated with IT teams to translate business requirements into technical specifications and user stories.·Conducted user acceptance testing (UAT) to validate software functionality against business requirements.·Facilitated meetings, change workshops, and discussions with project teams and clients to find balance between user, client and stakeholder needs and timelines.·Assessed the impact of change on end users and developed plans to address emerging issues.

Edinburg, Texas, United States

Projects: Implementation of Grants and Contracts Document Management System Implementation of SAP FICO Module·Interfaced with clients and end-users to identify challenges and opportunities for improvement in existing processes and solutions.·Prepared materials in support of design reviews, feature reviews, product design sessions, and sprint reviews, as needed.·Analyzed and evaluated stakeholder requirements and convert these requirements into business need statements, system specifications, and integration technical specifications.·Facilitated meetings, workshops, and discussions with the project team and clients to find a balance between user needs, client needs, technical level of effort, and timelines.·Assisted in the planning and execution of User Acceptance Testing (UAT) including communicating outcomes and integrating feedback into the agile sprint process.·Communicated shared vision for product quality throughout the product life cycle by writing requirements or user stories with clear acceptance criteria and advising or preparing test plans/scenarios when necessary·Defined Stories and prioritized the Team Backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the Features or components for the scrum team.·Participated in the functional configuration of SAP ECC 6.0 components such as Organizational structures, General Ledger, AP, AR, APP, Asset Accounting in FI, and Profit center and Cost center Accounting, Internal order and Product costing in the CO module.

Kenya

Project- Implementation of Oracle CRM (Saas) and Cisco CCMS for the Contact Centre·Planned, elicited, captured, analyzed, and validated business, functional, and technical requirements.·Conducted and/or facilitated user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results·Created artifacts such as process maps and wireframes to communicate interface and workflow needs to our team and clients.·Collaborated with designers, and/or developers on research activities, strategy sessions, ideation, design, and product testing.·Applied knowledge of SDLC processes to include system process flows, team reviews of analysis, design, code, test, and deployment, as well as relevant Agile ceremonies for all assigned products.·Identified business requirements (e.g., needs, objectives, functions, features, input, and output).·Utilized performance measurements and indicators to identify areas for improvement, and developed process improvement plans for each performance indicator or area identified.·Developed and oversaw project plans and roadmaps that outlined preventative and corrective actions necessary to remediate control deficiencies, maximize effectiveness, and mitigate future exposure.·Developed test plans, test criteria, scenarios, and documentation; ensure acceptance of delivered solutions.·Led and facilitated Sprint Planning, Daily Scrum, Sprint Retrospective, Scrum of Scrums, and demos.

Kenya

Project-Video Banking and Call Centre Migration ·Partnered with Product Owner(s) as a primary point of contact for system-related questions and requirements, with the ability to guide and escalate across product delivery team(s) as necessary.·Understood the strategic direction of product features and related system and business processes, impacts of changes across the entire application, and the priorities of backlog.·Applied knowledge of business and system capabilities to anticipate needs, address issues that arise, and deliver value to our customers.·Created and managed development artifacts (use cases, user stories, process flows, diagrams, requirements, technical specifications, high-level approaches, as needed)·Participated with clients in testing system changes and enhancements.·Participated in targeted technical support, issue troubleshooting, and resolution.·Produced timely and high-quality requirements-related work products, including requirement specifications, process flows, mock-ups, and wireframes.·Performed gap analysis on our solutions to recommend consolidation, increased adoption, updates, and additions to simplify the technology footprint for our employees and members.·Developed policies/ procedures for implementing changes to the production IT environment, including risk analysis/mitigation, technical documentation, communication plans & implementation / back-out plans.·Managed backlog, facilitated communications, and gained consensus from IT teams·Experienced in initiating, planning, executing, monitoring/controlling, and closing projects.·Coordinated tasks among IT resources, management, and customers, tracked IT production changes, and reported on completion rate, success rate, resources required, and production outages.·Managed a diverse portfolio of enterprise Programs and Projects within a Corporate IT PMO responsible for multi-million-dollar capital and operational project budgets.

Nairobi County, Kenya

Project: Implementation of Avaya Call Centre Management ·Assisted senior analysts in conducting market research and competitive analysis to support strategic decision-making.·Created and maintained Excel spreadsheets to track and analyze sales data, identifying growth opportunities.·Participated in brainstorming sessions to generate innovative ideas for product development and market expansion.·Conducted data validation and quality assurance to ensure the accuracy of reports and presentations.·Assisted in the preparation of executive-level presentations, summarizing key findings and insights.

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services, 3.89

Bachelor'S Degree, Hospitality Administration/Management, 3.25