Raphael Yeo Email & Phone Number

Singapore

- Efficiently dispatched regular metrics reports, bolstering team productivity and operational effectiveness- Automated manual overdue periodic reviews metrics generation processes using Alteryx, reducing process time by 92% and significantly enhancing team efficiency- Successfully coordinated and executed team events

Singapore

- Responded promptly to customer inquiries via phone, addressing queries and providing information about the school's music courses.- Actively promoted and advocated for the school's music courses, highlighting key features and benefits.- Facilitated the enrolment process, updating databases and files to maintain accurate student records.- Managed.

Singapore

• Provided crucial support at prestigious events, such as NATAS Fair 2022, Singapore Food Festival 2022, GrillFest 2022, and Sneakercon SEA 2023.
• Played a vital role in improving the customer experience by efficiently handling prize redemption, quality assurance, dispute resolution, and customer inquiries, ensuring smooth event operations.
• Demonstrated outstanding organizational skills by swiftly collecting customer information for prize redemption, streamlining operations, and… Show more
• Demonstrated outstanding organizational skills by swiftly collecting customer information for prize redemption, streamlining operations, and enhancing convenience, ultimately increasing overall customer satisfaction.
• Proficiently operated card readers and Point-of-Sale (POS) systems for precise transaction recording, exceeding sales expectations and providing exceptional customer service. Show less

Singapore, Singapore

• Provided exceptional sales and customer service during Chinese New Year, resolving disputes, and ensuring clear communication.
• Proactively maintained mandarin orange inventory to enhance efficiency and prevent stockouts.
• Improved customer satisfaction by assisting with quality checks on oranges.

Singapore, Singapore

• Cultivated strong customer service abilities while successfully managing cashiering and serving responsibilities, consistently delivering exceptional service that significantly heightened customer satisfaction and.
• Acquired a "Food Safety and Hygiene Level 1" certification, demonstrating a commitment to ensuring the safety of all food served to customers.
• Proficiently resolved customer disputes with a focus on maintaining smooth restaurant operations, ultimately… Show more
• Proficiently resolved customer disputes with a focus on maintaining smooth restaurant operations, ultimately contributing to increased sales and overall operational efficiency. Show less

Diploma Of Education, Banking And Finance, Year 3

- Represented Ngee Ann Polytechnic at the 2023 PolyFinTech100 API Hackathon Finals - Module representative for “Corporate Finance” module.

Gcse 'O' Level, Secondary Education

Activities and Societies: English Literary Drama and Debate Club member (2018-2019) Floorball Club member (2019-2021) Peer Counselling.