Travel & Expat LifeA blog created to encourage others to travel more, sharing travel tips and itineraries.- Implementation of strategies for improving search engine rankings and organic traffic.- Content creator for CMS environments and social media platforms.- Consultancy for travelers.

- Onboard new clients by assisting them via video call, phone call and e-mail - Consultative approach to customers to ensure a fully customised experience setting up hoteliers accounts.- Assist the customers to connect Amenitiz with the main reservation platforms - specialist in OTAs' connection- Share improvement points with other teams (Ex: Marketing & Product) - Planhat CRM- Spanish market

- Ensure stellar client experience for existing customers- Answer to incoming requests via emails, calls and social media.- Provide response and resolution of users inquiries within the SLA- Usability assistance (app+web), resolution of requests about payments, features, content and technical questions.- Zendesk CRM

- Recruitment, coach, and manage the Sales team.- Conducting resume screening to identify qualified candidates.- Conducting face-to-face interviews.- Ensuring that a high level of customer experience has been provided by the team- Continuously improve sales processes, seeking updates and implementing best practices.- Implement and coordinate initiatives to reach strategic goals- Align team objectives with Company objectives-Drive & promote team culture- Ensure coordination with other teams (Ex: Marketing & Customer Care)

Social business created to promote the preservation, respect and welfare of animals in Brazil through crowdfunding.- Development and management of the Xodó platform business plan.- Content creation for social media.- Support for NGOs to promote their projects in order to receive more donations making able to execute their proposed projects.

- Managing customer interactions, fostering relationships, making customer calls, and closing deals.- Develop trust relationships and acquire a thorough understanding of key customer needs and requirements.- Develop strategic and incentive campaigns, aiming to increase the performance of the customers' sales team.- Collaborate closely with internal stakeholders in marketing, operations, finance, and product to identify and pursue growth opportunities.

Management of events/fairs as a freelancer for various agencies such as B. Ferraz, Babel, Must Eventos, Bullet and Grupo Tradecom.- Organize and manage all event’s details such as decor, furniture, catering, equipment, etc.- Ensure compliance with insurance, legal, health and safety obligations.- Specify staff requirements and coordinate their duties.- Prepare and control of budgets.- Search for and negotiate with suppliers.- Manage and organise before, on site and after the event.