Raphael A. Email & Phone Number

Toronto, Canada Area

Toronto, Canada Area

Lead a team of 6 people for the development and support of the IBM Canada's web content management tool. As a subject matter expert, in web standards and design. Provided consultation for supporting the technical aspects such as high level design implementation, server infrastructure architecture for the tool and requirements gathering. Orchestrated the.

Toronto, Canada Area

Responsible for identifying, defining and managing the Internet and Intranet infrastructure for the IBM Canada account. Managed the Web Services Department infrastructure that includes development technical support, development standards, software evaluation and acquisition of support tools as well as Web Server administration and configuration and web.

Toronto, Canada Area

Provided internal support for IBM Canada employees. Training Lead for the IBM Helpdesk Workstation Queue staff contributed to knowledge transfer and skills upgrading through cross training staff from other queues and training staff on new products and services.Developed training plan for new hires increasing consistency and efficiency.Developed internal.

Toronto, Canada Area

As a Computer instructor, Raphael supervised and assisted Adults in their exercises for learning various Office software programs such as dBase, Microsoft Office, Windows OS to Adults.

Toronto, Canada Area

Created an introduction to computers and the web curriculum for K12. Taught a group of 10 students various aspects of Microsoft Office software essentials and how to create web pages using HTML. Empowered children of ages 7 to 12 on how they can efficiently use the computers, various aspects about computing while keeping it fun. Gave an introduction to.