Raphael A. Email & Phone Number

Toronto, Canada Area

Toronto, Canada Area

Lead a team of 6 people for the development and support of the IBM Canada's web content management tool. As a subject matter expert, in web standards and design. Provided consultation for supporting the technical aspects such as high level design implementation, server infrastructure architecture for the tool and requirements gathering. Orchestrated the applications upgrades, migrations, enhancements and bug fixes. The management of the entire application development lifecycle using the agile methodology was a key making this delivery a success, while keeping milestones and target dates in line and within budget.

Toronto, Canada Area

Responsible for identifying, defining and managing the Internet and Intranet infrastructure for the IBM Canada account. Managed the Web Services Department infrastructure that includes development technical support, development standards, software evaluation and acquisition of support tools as well as Web Server administration and configuration and web metrics. Provided consultation on design and technical guidance on projects such as those hosted on on the intranet and internet. Implemented several creative and enhanced design on services and HR websites in IBM Canada, providing high quality deliverables both Intranet and Internet clientsPlayed various other roles and responsibilities such as Junior Software Architect, Technical and Business Analyst and Consultation, Testing, Training and Support for the the in house created web content management tool.

Toronto, Canada Area

Provided internal support for IBM Canada employees. Training Lead for the IBM Helpdesk Workstation Queue staff contributed to knowledge transfer and skills upgrading through cross training staff from other queues and training staff on new products and services.Developed training plan for new hires increasing consistency and efficiency.Developed internal helpdesk support web page aiding in problem determination.Demonstrated excellent customer satisfaction, and role model to peers.Provided hardware, software and network configurations support to technical professionals and IBM authorized dealers and end users in the USA. Provided leadership to co-workers as a floor-walker supporting staff members. Involved in the development of the Commercial Desktop Intranet Site design and development. Provided all aspects of networking support and ID Administration.

Toronto, Canada Area

As a Computer instructor , Raphael supervised and assisted Adults in their exercises for learning various Office software programs such as dBase, Microsoft Office, Windows OS to Adults.

Toronto, Canada Area

Created an introduction to computers and the web curriculum for K12. Taught a group of 10 students various aspects of Microsoft Office software essentials and how to create web pages using HTML. Empowered children of ages 7 to 12 on how they can efficiently use the computers, various aspects about computing while keeping it fun. Gave an introduction to internet and provided educational games.