Raphael Medeiros Email & Phone Number

Jundiaí, Sp, Br

São Paulo, Brasil

São Paulo, Brasil

During my tenure as Architecture and Delivery Coordinator at Full Service, I had the privilege of leading a dedicated team in delivering highly effective, customized solutions focused on ensuring customer satisfaction. Under my leadership, we coordinated complex projects, applying agile methodologies to optimize environments and achieve operational efficiency in close collaboration with the PMO.I successfully managed managed services contracts at various levels, ensuring strict compliance with SLAs and KPIs, resulting in significant improvements in quality and response times for clients.My approach included providing strategic and technical guidance to identify tailored solutions for specific customer needs, developing strategic plans aligned with both company objectives and client expectations.Additionally, I spearheaded the establishment and growth of strategic partnerships with industry-leading manufacturers, expanding our portfolio of products and services to offer more choices to potential clients.I implemented OKRs with the team, setting clear and measurable goals that drove motivation and performance. I coordinated Routine Operational Meetings (ROB) to ensure weekly alignment and meticulous tracking of activities, fostering a culture of transparency and accountability.I am proud to have made a significant contribution to the company's success by combining effective leadership, strategic management, and an unwavering focus on operational excellence. I am eager to bring my skills and experience to future challenges and continue driving exceptional outcomes.

Ribeirão Preto, São Paulo, Brasil

Working at LGTi, I engage external clients, devising comprehensive Network Operations Center (NOC) and Security Operations Center (SOC) solutions tailored to their precise datacenter requirements, whether they be local, private, or public infrastructures.My role involves a deep understanding of clients' needs, enabling me to present them with optimal solutions. I candidly address their concerns, ensuring that the proposed strategies genuinely address their challenges within various potential scenarios. I offer informed recommendations and assist in formulating budgets and strategic plans, all while remaining well-versed in technologies from industry leaders such as Microsoft Azure, Dell, Lenovo, Citrix, Nutanix and Cisco Hyperflex.Within the organization, my primary objective is to streamline processes for clients and enhance their ability to achieve objectives. Placing the client's needs at the forefront, I guide them through their requests and ensure that their aspirations are met. On a regular basis, I conduct presentations and workshops for our sales team, as well as both existing and potential strategic clients. Additionally, I maintain strong connections with distributors and manufacturers to ensure clear and concise communication of pertinent information to clients. This involvement enhances the overall experience for our clients, fostering a robust relationship built on transparency and efficiency.

Jundiaí

Working at Goldnet with Internal and External Clients, presenting solution from the customers' needs, understanding what would be the best options for them, frankly talking about what will actually solve their problems, with different scenarios. Giving opinions where they can go, helping in creating Budget, Strategic Planning, taking questions about environments and technologies from Microsoft, Cisco, Dell and HP. My job in the company is to facilitate and help the customer to achieve their goals and always leaving the customer first in their requests. Weekly Presentation and Workshops for Sales Team and Strategic Clients and New Clients. Involvement with the Distributors and Manufacturers to facilitate the information to reach the client more clearly.

Jundiaí/São Paulo

In the Pre-Sales area of Symantec, Microsoft and Cisco. Taking care of attending the Consultants and Account Manager about solutions and doubts of the brands that I took care of. Direct Customer Service, Post-Sales Support, and Symantec and Microsoft Licensing Renewals. Team training on the Brands and support of the commercial approach of the products. Visit to Strategic Customers, with Account Manager and other Pre Sales. Presentation for small and medium-sized solutions companies at cloud, Symantec and Microsoft. Acting in the area of service definition, partner location or post personnel allocation for Microsoft, Cisco, Symantec and CA services.

Jundiaí

In the Pre-Sales area of Symantec, Microsoft and Cisco. Taking care of attending the Consultants and Account Manager about solutions and doubts of the brands that I took care of. Direct Customer Service, Post-Sales Support, and Symantec and Microsoft Licensing Renewals. Team training on the Brands and support of the commercial approach of the products. Visit to Strategic Customers, with Account Manager and other Pre Sales. Presentation for small and medium-sized solutions companies at cloud, Symantec and Microsoft. Acting in the area of service definition, partner location or post personnel allocation for Microsoft, Cisco, Symantec and CA services.

Takata Brasil S/A

Composing part of the SLA Team allocated to Takata Brasil S / A, gained experience throughout the working period with critical service of the SETUP of the lines of the MAN-IT system. Attending local and branch office users remotely (Mateus Leme) to software and hardware doubts, configuring Cisco extensions, responsibility for Informix Daily Backup through Backup Exec. Updating and monitoring of What'sUP (NOC) of the infrastructure part. Management of the Smartnets guarantees of the Datacenter equipment of the Company.

Jundiaí - Sp

Experience as pre-sales in Cisco, Microsoft, Aruba and Ironport technologies. Acting with guidance from the pre sales manager to prepare technical and commercial projects for public sector and private sector public announcements, as well as visits with the commercial department to understand customer needs, technology presentation, conference call with clients and business partners .Good interaction with team for project development.Presentation of Cisco Day to commercial team, to train teams and share technical and commercial knowledge for better business development.

Empreendedorismo E Novos Negocios, Entrepreneurship/Entrepreneurial Studies

Ciências Da Computação

Técnico Em Informática, Programação De Computadores

Activities and Societies: Programação em C, Delphi e Visual Basic Criação e Desenvolvimento com Dreamweaver.