Raphael Anderson-Ayers Email & Phone Number

Los Angeles, California, Us

- 1st in New Business revenue for the 2022 Campaign out of a team of 11. Generated over $450,000. - 3rd in Groups Revenue for the 2022 Campaign out of a team of 11. Generated over $135,000. - 3rd in Premium Sales committing $23,000 in revenue for the 2022 Campaign out of a team of 11.- 1st in New Business revenue for the 2023 Campaign out of a team of 11. Generating over $200,000. - 2nd in New Business revenue for the 2024 Campaign out of a team of 11. Generating over $387,000. - 3rd in Group revenue for the 2024 Campaign out of a team of 11. Generating over $210,000.- Hit New Business Goal & Groups Goal for the 2024 campaign.- Hit New Business Goal & Groups Goal for the 2023 campaign.- Renewal Percentage of 102% committing over $5,300,000 in Renewal Revenue for the 2023 season.- Manage a client book of 845 members. - Assist on game days relaying various details regarding their membership portal, redeeming points, and how to access their specific member benefits. - Balance a variety of inbound and outbound calls to field interest on membership, group events, guiding members on benefits, navigate the ticket exchange & listing tickets process, and focus on renewals for the 2025 season.

Los Angeles, California, Us

- Generated $330,000 in revenue over a six-month period. Ranked 3rd in total revenue.- Efficiently managed target sales campaigns by adhering to and utilizing established touchpoint processes.- Completed a designated number of phone calls, identifying customer needs and interest by fielding inbound and outbound calls with the goal to set face-to-face sales appointments.

Los Angeles, California, Us

- Address guests’ concerns, complaints, and compliments in a professional and timely manner.- Provide excellent customer service to internal and external customers to ensure a positive interaction as it relates to the fan experience. - Input and track all applicable data provided by fans into customer service system, including lost and found and ADA courtesy shuttles.- Ensure concerns are addressed and communicated to management.

Pasadena, Ca, Us

- Manage the daily operations of the Fan Assistance Program for upcoming events. - Provide a high level of customer service to clients and event guests. - Assist with fulfilling clients needs, creating and posting signage for events, and compiling notes at the conclusion of the event. - Conduct pre-event and post event walk-through to assure set-up, cleanliness and safety of the facilities.

Pasadena, Ca, Us

- Attend all UCLA Football games and service fans and media personnel in their game day experience. - Assist the legacy foundation with collaboration of selling bricks to donors. - Participate in the 2nd Annual Turkey Trot at the Rose Bowl and Keith Jackson Statue Dedication. - Provide assistances to the 2020 Rose Bowl game and Rose Bowl Pre-events.

Beaverton, Or, Us

- Balance front of house and back of house duties. Known as a hybrid.- Received 250 cartons per day and took ownership of all Men’s lifestyle Footwear on the 1st floor of Nike’s Flagship store at NIKE, The Grove #246.- Extensive knowledge on POS Refill, Track App, and visual standards.

Beaverton, Or, Us

Women’s Full-Time Sales Assiociate - Nike Community Ambassador - 1-to-1 Specialist- Aid consumer issues by providing them with premium service.- Assist consumers with online and in-store purchases. - Attend special marketing events to help improve brand image.- Support Leads and Coaches by reaching goals set out for the day. - Knowledge on POS, RTS, and Retail Management.

Beaverton, Or, Us

- Manage Zone Charts to maximize teams potential. - Create top sellers and communicate to team to hit daily budget and goals. - Grow and inspire athletes on sales floor to increase productivity during store hours.- Knowledgable on X-RAY, Flash Sales, Start Of Day & End Of Day proceedings and Out Of Stock Audit.

Beaverton, Or, Us

- 1-to-1 Specialist- Aid consumer issues by providing them with premium service.- Assist consumers with online and in-store purchases. - Attend special marketing events to help improve brand image.- Support Leads and Coaches by reaching goals set out for day. - Knowledge on POS, RTS, and Retail Management

Beaverton, Or, Us

- Aided consumer issues by providing them with premium service.- Expedited purchasing product by working as a teammate.- Assisted consumers with online and in-store purchases. - Attended special marketing events to help improve brand image.- Supported Leads and Coaches by reaching goals set out for day. - Knowledgable on POS, RTS, and Retail Management

Atlanta, Ga, Us

Burbank, California, Us

Us

Newly appointed Part-Time Basketball Coordinator for the girls Varsity and Junior Varsity 2019-2020 basketball season.- Record stats to our monitor overhead that details score, fouls, and points scored.- Assist referees in correct position of ball, points tallied, and team fouls accumulated.- Announce home and away Players names to attendants. -Aid players with ice, water, and during practice drills. -Assist Head Coach and Assistant Head Coaches during the 2019-2020 basketball season.

Us

Basketball Operations Intern. -Aided players with ice, water, and during practice drills. -Assisted Head Coach and Assistant Head Coaches during the 2019-2020 basketball season.

Beaverton, Or, Us

- Aided consumer issues by providing them with premium service.- Expedited purchasing product by working as a teammate.- Assisted consumers with online and in-store purchases. - Attended special marketing events to help improve brand image.- Supported Leads and Coaches by reaching goals set out for day. - Knowledgable on POS, RTS, and Retail Management

Lake Forest, Il, Us

- Certified TEAM Coalition Teammate- Awarded Gameday Hero- Created memorable fan experiences by addressing guest questions + concerns, welcoming visitors to the facility, and collaborating with team staff members.- Greeted fans and lead them to all areas of the facility/ appropriate locations (logistics).- Assisted guests with necessary medical accommodations during the course of the game.- Troubleshoot problems as they arise, inform fans of stadium policies + regulations regarding stadium and league wide policy. - Supported in special events at Halas Hall, Walter Payton Center, Family Fest, and Back to Football Week.

Baltimore, Maryland, Us

- Expedited purchasing product by working as a teammate.- Assisted athletes with online and in-store purchases. - Processed shipment orders into Under Armour Database- Promoted brand awareness by social media posts and Thursday runs.

San Francisco, California, Us

- Attended music festivals such as: Lollapalooza, Spring Awakening, and Windy City Smoke Out.- Assisted Riders and Drivers in sign-up process with Uber.- Promoted at Gas Stations and Jiffy Lubes to increase brand awareness.- Advised customers with signing-up and creating Uber profiles.

- Assisted Sports Agent, Monique Maye on a month & a half trip to China. - Prepared locker room, set-up/break down before/after practice and games. - Aided athletes with injuries, icing after games, and wrapping of muscles. - Scheduled road trips and assisted with hotel booking and proceedings.- Recorded team stats and uploaded these into Microsoft Excel and Word documents.

Petaluma, Ca, Us

- Handled over 250 different types of cheeses. - Expertise in communication skills both professionally amongst co-workers and in customer service. - Coordinated Farmer's Market staff and ran proceedings.- Certified ServSafe Handler.

Evanston, Il, Us

- Created memorable fan experiences by addressing guest questions + concerns, welcoming visitors to the facility, and collaborating with team staff members. - Greeted fans and lead them to all areas of the facility/ appropriate locations (logistics).- Assisted guests with necessary medical accommodations during the course of the game.- Troubleshoot problems as they arise, inform fans of stadium policies + regulations regarding stadium and league wide policy.

San Ramon, California, Us

- Creating highlights for social media using SnappyTV- Organizing photos for use on social media channels - Observing live events and remote ops production meetings - Providing audience insights on millennials

Chicago, Il, Us

- Worked the BMW Championship PGA Tour.

Chicago, Illinois, Us

- Assisted Joanna Cermak with booking and locating buses. - Contacted non-for-profit organizations in regards to ticket opportunities.- Inputed data on SKU and updated client information on Archtics.- Worked all Chicago Sky home games and assisted in Game Day Operations.

Chicago, Illinois, Us

- Cold-called prospective clients regarding season tickets, part-time tickets, and group packages for the 2015 season.- Prepared marketing material to potential clients in the Chicagoland area.- Organized and updated data into Archtics Ticketing System: including new accounts, contact information, and details regarding the exchange.- Managed special tasks: including Excel data updates and assisting account representatives.

Guillotine Productions is a brand new company founded by Liam Manglano. Liam and I worked closely together to create "Unforgettable Experiences" through live sound and music for our fans, clients, and business partners alike.

Chicago, Il, Us

- Posted event information in Columbia College Chicago buildings. - Attended staff meetings.- Recruited team members and ran staff proceedings. - Passed out fliers and merchandise to festival goers.

Culver City, California, Us

- Coordinated and organized payment checks to patrons contributing to the 2014 Golden Globe Awards.- Closely observed behind-the-scenes proceedings for the Golden Globes.- Assisted with the hiring process of clients through identifying potential job opportunities for established performers.- Wrote and prepared Pilot Pickups for submission to producers.- Networked with co-workers and clientele to identify further opportunities.

Chicago, Il, Us

- Posted event information in Columbia College Chicago buildings. - Attended staff meetings.- Recruited team members and ran staff proceedings. - Passed out fliers and merchandise to festival goers.

- Conducted talent scouting for a variety of artists around the Los Angeles area.- Managed website as well as merchandise and inventory. - Gained a years worth of experience in client relations and management.- Contacted local LA venues to identify booking opportunities for clients.

Master'S Degree, Sport Management

Bachelor’S Degree, Sport Management And Marketing

High School, High School/Secondary Diplomas And Certificates

Summer Program, Musical Theatre