Raphaël Branchesi Email & Phone Number

Paris Area, France

• Day-to-day management of several teams of approx. 30 Customer Service agents (B2C)• Support on 4 different products in 9 countries• Training strategy & documentation• KPI definition, performance & data analysis, reporting• Processes & policies check, update & innovation• Team development, motivation & retention• Content coordination, creation & localisation • E-reputation• Tech escalations, monitoring & follow-up• Social Media

Paris Area, France

Working side by side with our agents, Team Leaders and other Country Managers towards the best Customer Experience. FR / IT / CH / CA / BE, B2C.• Coaching, training, leading a team of 15-20 Customer Service agents• Monitoring the handling of incoming contacts (phone, chat, email)• KPI, performance & data analysis, reporting• Internal processes & policy verification, update & innovation• Workflow verification & adaptation• Team development, motivation & retention• Content creation, coordination & update• E-reputation

• Literary translation: 15 published books to the present day (Castelvecchi, Elliot, Gremese, Multiplayer)• Technical translation: web content, apps, academic papers

Paris Area, France

• IT, FR, UK, US, DE markets• B2B & B2C• Training & coaching• Tech escalations, troubleshooting & reporting• Team management• Content creation, localization & update (IT/EN)

Paris

• IT, FR, UK, US, DE markets.• Customer requests handling through various channels (phone, email, chat, Facebook, Twitter, Trustpilot)• Content creation, localization & update (IT/EN)• Bug monitoring & reporting

Paris Area, France

• Customer reception, sales, orders fulfillment, preparations

Rome Area, Italy

• Sales & deliveries, Customer Care