Raphael Cauchioli Email & Phone Number

São Paulo, Brasil

São Paulo, São Paulo, Brasil

A Mozper é uma plataforma de educação financeira para crianças. Meu foco nessa empresa é no crescimento operacional e logística em entrega/ativações de cartões.Principais responsabilidades:- Gestão de Equipes Operacionais- Otimização de Processos e Controle de Qualidade- Relacionamento Estratégico com Fornecedores- Desenvolvimento e Implementação de Estratégias Operacionais- Logística Interna e Cadeia de Suprimentos- Análise de Dados e Melhoria Contínua-… Show more A Mozper é uma plataforma de educação financeira para crianças. Meu foco nessa empresa é no crescimento operacional e logística em entrega/ativações de cartões.Principais responsabilidades:- Gestão de Equipes Operacionais- Otimização de Processos e Controle de Qualidade- Relacionamento Estratégico com Fornecedores- Desenvolvimento e Implementação de Estratégias Operacionais- Logística Interna e Cadeia de Suprimentos- Análise de Dados e Melhoria Contínua- Desenvolvimento de Procedimentos Operacionais Padrão (POP)- Excelência em Atendimento ao Cliente- Habilidades Analíticas para Tomada de DecisõesResultados:- Fechamos o ano de 2023 com taxa de entrega acima de 95%.- Crescimento exponencial em ativação e reenvio. Show less

São Paulo, Brazil

Currently, I am a Customer Experience Specialist, and I enjoy a multifaceted role within my organization. My main responsibility is to enhance the customer experience by providing specialized support through different communication channels such as email, chat, and phone. I utilize platforms like Intercom and Aircall to ensure efficient and personalized customer support.Additionally, I am responsible for conducting trainings on new features for collaborators, ensuring they are up to… Show more Currently, I am a Customer Experience Specialist, and I enjoy a multifaceted role within my organization. My main responsibility is to enhance the customer experience by providing specialized support through different communication channels such as email, chat, and phone. I utilize platforms like Intercom and Aircall to ensure efficient and personalized customer support.Additionally, I am responsible for conducting trainings on new features for collaborators, ensuring they are up to date and maximizing the value they receive from our products and services. I am also dedicated to continuous process improvement, creating Standard Operating Procedures (SOPs) to guide the team and optimize operations.One of my most significant contributions is the creation and maintenance of chatbots through the Intercom platform, automating parts of the customer support process and streamlining assistance. Furthermore, I am responsible for conducting meetings with stakeholders to align expectations, address issues, and implement improvements. Show less

São Paulo, São Paulo, Brazil

Responsible for prospecting new customers, focusing on commercial results. Team Management and Management, O.S. Monitoring, Cash Opening and Closing. Responsible for providing training and industry strategies, customer service, Inventory Control and Targets.

São Paulo, São Paulo, Brazil

São Paulo, São Paulo, Brazil

Sales of Products at Points of Sale, Maintenance of the customer base in the Interior and Greater São Paulo regions. Attracting new customers, Visits, Negotiation, Customer Service and Prospecting for new customers were some of the functions performed by me.

Curso Técnico Integrado, Customer Experience

Learning about performance development metrics, learning about building customer relationships, learning about important cases for the area.

Education record

Activities and Societies: Bacharelado em Música.