Raphael Ceccato Chalco Email & Phone Number

São Paulo, Brazil

São Paulo, Brasil

- As a Project Manager in the Information Security domain, responsible for projects related to Cloud Security, Network Security, and Data Security within the Porto Seguro Information Security Strategic Program (PESI). Some key projects include: SAP Application and Infrastructure Updates; Establishment of SI Project Office; Next-Generation Firewalls Cloud and On-Premises; Network Micro-Segmentation; Prisma Cloud and WAF; Oracle Audit Vault - DAM; DLP Forcepoint;- Responsible for project pricing and financial consolidation. Played a crucial role in promoting agile culture and digital transformation within the organization. Worked on process and product improvements, as well as training and development of the team. Developed internal metrics and maintained relationships with clients, executive committees, and project tracking.- Utilized tools like Jira, GanttProject, Tableau, and Power BI to enhance continuous improvement.

- As a Project Manager focusing on Innovation and New Business within the IT infrastructure domain, managed multi-company projects across all countries where CCR operates. - Responsibilities included project pricing and financial consolidation, fostering an agile culture, improving processes, products, and services, and developing the team. Also, managed internal metrics and maintained client relationships, supported backlog refinement, and user journey.

Guarulhos, São Paulo, Brasil

- Responsible for establishing the IT Governance department, Communication, and Project Office to consolidate the culture of Digital Transformation within the corporation. - Managed the Change Management Committee and implemented Gartner's best practices. - Developed, disseminated, and solidified policies, norms, and processes related to IT in general.

Jundiaí

- Managed a team of approximately 15 people, including direct and indirect reports. - Oversaw service desk N1 and N2/FIELD nationwide with a direct team of 8 members. - Led project implementation and support, reporting to PMO LATAM. - Monitored daily call queues, backlogs, and SLAs. - Implemented ITIL-based Service Desk processes and created performance reports. - Managed suppliers, technology assets, and outsourcing. - Administered monitoring systems and handled troubleshooting, including virtualized and physical servers, Fortinet Firewall, Office365 Manager, and Active Directory.- Responsible for backup control via Arcserve UDP and process automation through Shell scripting.

Louveira-Sp

- Implemented and automated processes through the analysis of new trends, innovation studies, administrative routine improvements, and agility. - Led backlog definition, sprint planning prioritization, OKR assessment, storytelling, prototyping, functional requirements, roadmap, and briefing. - Administered resources, acquisitions, and coordinated both local and remote teams. - Created project artifacts, validated deliveries, provided status reports, and monitored KPIs. - Managed business risks and prioritized projects within the portfolio and programs.

Mba Em Gestão E Liderança Corporativa, Pós Graduação Em Liderança Corporativa

Tecnologia Em Análise E Desenvolvimento De Sistemas

Education record