Raphael Collin Email & Phone Number

Porto Alegre, Rio Grande Do Sul, Brasil

Support business-critical production IT systems/applications with responsibilities that include management and resolution of incidents, prevention, analysis of root causes, and launch of new code into production environments. Work on programs of diverse scope where troubleshooting and problem resolution requires a solid understanding of applications and interfaces.Interact regularly with global team members, cross-functional I/T, and business users to understand customer needs.Using SRE principles to focus on automating and eliminating recurrent issues & toil work.Create automated scripts for recurrent tasks using PS scripts, Ansible, and Rundeck.Create Grafana dashboards to present important KPIs from applications better and to help identify and troubleshoot issues.Dynatrace, Zabbix, and Splunk knowledge for troubleshooting and creating dashboards.Organize and lead regular Business & IT interlock calls.Organize & present the application’s health status reports at regular meetings for the Leadership team.Communicate the status of incidents to users promptly and maintain a positive relationship with business partners. Work as part of a global team providing 24x7 coverage through assigned shifts and some on-call rotations.Deploy code/configuration changes in production following the Change Management processes.Create documentation and KB articles for handling possible issues.Team lead helping to support and assign and organize tasks for the team.Team 4DX lead, scheduling, organizing, and following up on team 4DX leads and stories.Support knowledge on the following applications:Oracle EPM Suite, Oracle DRM, Thomson Reuters OneSource Tax Determination (Sabrix), Synchro Solução Fiscal and Aptitude Lease Accounting Engine (ALAE), SAP along with in-house developed applications related to Tax, Treasury, and Finance.Advanced knowledge of technologies such as:WebLogic, PL/SQL, Oracle, SQL Server, Windows, Linux, PFC (Pivotal Cloud Foundry), PowerShell script

Porto Alegre E Região, Brasil

Support business-critical production IT systems/applications with responsibilities that include management and resolution of incidents, analysis, and prevention of root cause, and launch of new code into production. Work on programs of diverse scope where troubleshooting and problem resolution requires a solid understanding of applications and interfaces.Interact regularly with global team members, cross-functional I/T, and business users to understand customer needs.Organize and lead regular Business & IT interlock calls.Organize & present application’s health status reports at regular meetings for the Leadership team.Communicate status of incidents with users in a timely manner and maintains a positive relationship with business partners. Work as part of a global team providing 24x7 coverage through assigned shifts and some on-call rotations.Deploy code/configuration changes in production following the Change Management processes.Team 4DX lead, scheduling, organizing, and following up on team 4DX leads and stories.Support knowledge on the following applications:Oracle EPM Suite, Oracle DRM, Thomson Reuters OneSource Tax Determination (Sabrix), Synchro Solução Fiscal and Aptitude Lease Accounting Engine (ALAE), along with in-house developed applications related to Tax, Treasury, and Finance.And advanced knowledge of technologies such as:WebLogic, PL/SQL, Oracle, SQL Server, Windows, Linux, PFC (Pivotal Cloud Foundry), PowerShell scripting.Currently, training, adapting and switching to SRE vision.

Porto Alegre, Rio Grande Do Sul, Brasil

Support business-critical production IT systems/applications with responsibilities that include management and resolution of incidents, analysis and prevention of root cause, and launch of new code into production. Work on programs of diverse scope where troubleshooting and problem resolution requires a solid understanding of applications and interfaces.Interact regularly with global team members, cross-functional I/T, and business users to understand customer needs.Communicate status of incidents with users in a timely manner and maintains a positive relationship with business partners. Work as part of a global team providing 24x7 coverage through assigned shifts and some on-call rotations.Deploy code/configuration changes in production following the Change Management processes.Support knowledge on the following applications and technologies:EPM Suite, Oracle DRM, Thomson Reuters OneSource Tax Determination (Sabrix), Weblogic, PL/SQL, Windows, and Linux, along with in-house developed applications related to Revenue and Treasury.

Porto Alegre, Rio Grande Do Sul, Brazil

- Support business-critical production IT systems/applications with responsibilities that include management and resolution of incidents, analysis and prevention of root cause, and launch of new code into production for Finance, Revenue, DFS, Corp & HR, and Tax & Treasure segments.- Work on programs of diverse scope where troubleshooting and problem resolution requires a solid understanding of applications and interfaces.Interact regularly with global team members, cross-functional I/T, and business users to understand customer needs.- Communicate status of incidents with users in a timely manner and maintains a positive relationship with business partners. - Work as part of a global team providing 24x7 coverage through assigned shifts and some on-call rotations.- Deploy code/configuration changes in production following the Change Management processes.- Transition coordination of new applications to support team.

Porto Alegre, Rio Grande Do Sul, Brasil

Work on Online segment team supporting and sustaining production environment of Dell internal applications as an L1 support.Resolve low impact/criticality incidents with documented knowledge base articles.Participate in team meetings.Create/update knowledge base articles.

Porto Alegre, Rio Grande Do Sul, Brasil

Work on cross-segment team supporting and sustaining production environment of Dell internal applications.Resolve low impact/criticality incidents with documented knowledge base articles.Participate in team meetings.Create/update knowledge base articles.

Internship at IT department. My main role was to provided end user support to their local systems.Also keep systems updated. I was also responsible to sustain the server with critical information of the organization.

Administrative assistant at Technical Department

System Analysis And Development, Ti

Completed end-of-graduation-course paper which consisted in a basic system to manage patients contacts and records according to its.

Education record

Completed High School