Raphael Cutler Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• Responsibilities:
• Management and day to day running of the telephone lines for overseas travellers in Australia and New Zealand (The ‘Inbound Desk’)
• Point of Interface for stakeholders, providers and any escalations.
• Authorisation and Reconciliation for all Payments and Funds (Accounts Payable and Receivable)
• Sourcing and Management of required Medical Providers throughout Australia / NZ
• Creation and Delivery of all specific related Training for all staff

Sydney, New South Wales, Australia

• Responsibilities:-
• General Administration
• Fee collection,
• Document Review and Formalities Checks,
• Preparation and Scanning, Collation,
• Customer Service (Counter and Telephone) and General Administrative Duties. IPAustralia – administers and grants Intellectual Property Rights to individuals, Corporations and the Legal profession in accordance to the.

UK, Europe, USA

GAP YEAR.....Better Late than Never!

Australia

• Responsibilities:
• Fares, pricing, marketing, local advertising and promotions aimed nationally at achieving increased sales and market reach of 8-10%+ p/a.
• This role included development of marketing and advertising campaigns, on-line sales and brochure development.
• Co-ordination of training, management and quality assurance of a team of 15-20 Sales, Reservations and Ticketing staff. in order to achieve exemplary delivery of services
• Demonstrated the ability to analyse and maximise all opportunities to increase market share
• Inter-phase with Head Office and other international stations to maximise opportunities on a global platform

Sydney, New South Wales, Australia

• Responsibilities:
• Customer Service to internal clients (Stakeholders/Travel Agents)
• Delivery of the best avaialble travle ticket options based on the customer’s requirements.
• Corporate and Group Ticket issuance
• Database management for internal fares
• Airline Liaison to secure best customer outcome

Sydney, New South Wales, Australia

• Responsibilities:
• Customer Service (in the days of paper tickets) encompassing Fares, reissues, ticketing and sales
• Assisting all travellers to Australia with any airline issue from early return to lost baggage
• Balancing the Cash Registers and credit payments
• Ticket inventory reconciliation
• Management of Group ticketing