Raphael H. Email & Phone Number

El Paso, Texas And San Antonio Areas

Scheduling, Documentation and reporting, Strategic planning, Business administration, Budgeting, Operations oversight, Staff management, Expense reporting, Data entry, Customer relations, Human resources management, Staff training/development, Deadline-oriented, Customer service-oriented, Exceptional interpersonal communication, Conflict resolution.

Sunland Park, New Mexico

La Clinica de Familia, Inc. (LCDF) is a private, not-for-profit federally qualified health center (FQHC) that was established in Doña Ana County, New Mexico in 1978.LCDF provides quality health care for the entire family through a system of medical clinics, dental clinics, school based clinics, behavioral health services, mental health services, Early Head.

El Paso, Texas Area

• Provided in-depth support to the executive staff in regards to healthcare programs and administration.
• Tracked and evaluated statistical data on healthcare activities to make effective program decisions.
• Organized and managed contracts directly related to the mission of the home health care agencey.
• Educated staff on state and federal statutes, rules and regulations governing home health services.
• Demonstrated ability to lead and motivate outstanding healthcare teams, SN, PT, ST, OT, HHA’s.
• Routinely collaborated with department managers to correct problems and improve services.

Austin, Texas Area

• Evaluated organizational systems to identify workflow, communication and resource utilization issues.
• Led, designed and implemented training programs and initiatives which contributed to an increase inproductivity.
• Investigated, provided and submitted information to Quality Improvement Department about specialincidents, events and complaints.
• Continually improved knowledge, skills and performance based on feedback and self-identifiedprofessional developmental needs.
• Supervised administrative and provider staff of 20.
• Represented and interpreted the agency's functions and services to other institutions, the public, government agencies and other organizations.

• Led diverse team of medical and administrative professionals in day-to-day agency activities such aspatient care, new business development and patient relations.
• Developed key initiatives to meet and maintain substantial business growth.
• Led organization by developing professional and ethical culture focused on patient care excellence.
• Met customer service standards and expectations consistently by effectively communicating andactively listening.
• Supported the company in maintaining a work environment focused on quality, communication,collaboration, integration and teamwork.
• Maximized branding outreach by facilitating marketing initiatives.