Receive and delegate a high volume of inquiries via phone, email, and eProspecting portalsQualify Influencer marketing requestsAssist in designing hotel collateral in Adobe Creative Suite and CanvaAssist in the planning and coordination of marketing campaignsSupport sales team by coordinating proposals, contracts, addendums & turn-over of programs to the Events teamAssist in the planning and execution of familiarization tours and hosted media eventsWork with a variety of… Show more Receive and delegate a high volume of inquiries via phone, email, and eProspecting portalsQualify Influencer marketing requestsAssist in designing hotel collateral in Adobe Creative Suite and CanvaAssist in the planning and coordination of marketing campaignsSupport sales team by coordinating proposals, contracts, addendums & turn-over of programs to the Events teamAssist in the planning and execution of familiarization tours and hosted media eventsWork with a variety of stakeholders to ensure brand consistencySupport in the management of the hotels’ digital portfolios across a variety of channels Analyze competitive hotel set to better position hotel strategy in the hotel marketManage business expenses on behalf of department including reporting of business travel expenses Show less

Advised remote and internal sales teams on availability and hurdles to selling.Pulled forecasted and on-the-books data to provide senior management with market sales strategy.Communicated with Luxury Consortia travel agents to ensure an exceptional experience for their guestsManaged high-volume entertainment, corporate, and sport accounts with complex billing and requests.Supported Front Office by communicating incoming packages, rates, and complex billing.Assisted marketing… Show more Advised remote and internal sales teams on availability and hurdles to selling.Pulled forecasted and on-the-books data to provide senior management with market sales strategy.Communicated with Luxury Consortia travel agents to ensure an exceptional experience for their guestsManaged high-volume entertainment, corporate, and sport accounts with complex billing and requests.Supported Front Office by communicating incoming packages, rates, and complex billing.Assisted marketing in creating collateral for new packagesMonitored guest feedback for trends and flagged them to senior leadership Reviewed billing prior to commissions being paid and AR accounts being closed Show less

Received a high volume of guest requests via, phone, email, chat, and in-personMaintained a luxury brand level of customer serviceAssisted in the creation of internal how-to documentsUtilized hotel systems to check in & check out guests, balance inventory, and record & update guest preferences.Completed reports to ensure routing and billing were correct for smooth check-ins & check-outsLiaised with guests, other departments, and third-party vendors via email and phone to… Show more Received a high volume of guest requests via, phone, email, chat, and in-personMaintained a luxury brand level of customer serviceAssisted in the creation of internal how-to documentsUtilized hotel systems to check in & check out guests, balance inventory, and record & update guest preferences.Completed reports to ensure routing and billing were correct for smooth check-ins & check-outsLiaised with guests, other departments, and third-party vendors via email and phone to arrange amenities, room service requests and any special requests Show less

Assigned rooms according to guests’ requests and preferences whenever possible.Set up alerts to ensure reservation packages were communicated to guests at check-in.Managed system outages.Organized and coordinated check-in/pre-registration procedures for arriving groups.Worked with Sales, Front Office, and Housekeeping departments to ensure incoming group requests were met accordingly.Coordinated with Engineering & Housekeeping to ensure RPM and OOO were scheduled and… Show more Assigned rooms according to guests’ requests and preferences whenever possible.Set up alerts to ensure reservation packages were communicated to guests at check-in.Managed system outages.Organized and coordinated check-in/pre-registration procedures for arriving groups.Worked with Sales, Front Office, and Housekeeping departments to ensure incoming group requests were met accordingly.Coordinated with Engineering & Housekeeping to ensure RPM and OOO were scheduled and returned in a timely manner.Assisted Front Office with managing loyalty members' expectations of benefits available to them. Show less

Part of the pre-opening team of the hotelExtensively used CRM to pre-plan for incoming VIPs and Elite membersCollaborated with F&B departments to create custom amenities Crafted a unique welcome beverage program to coordinated with events occuring in the city

Receive and delegate a high volume of inquiries via phone, email, and eProspecting portalsQualify Influencer marketing requestsAssist in designing hotel collateral in Adobe Creative Suite and CanvaAssist in the planning and coordination of marketing campaignsSupport sales team by coordinating proposals, contracts, addendums & turn-over of programs to the Events teamAssist in the planning and execution of familiarization tours and hosted media eventsWork with a variety of… Show more Receive and delegate a high volume of inquiries via phone, email, and eProspecting portalsQualify Influencer marketing requestsAssist in designing hotel collateral in Adobe Creative Suite and CanvaAssist in the planning and coordination of marketing campaignsSupport sales team by coordinating proposals, contracts, addendums & turn-over of programs to the Events teamAssist in the planning and execution of familiarization tours and hosted media eventsWork with a variety of stakeholders to ensure brand consistencySupport in the management of the hotels’ digital portfolios across a variety of channels Analyze competitive hotel set to better position hotel strategy in the hotel marketManage business expenses on behalf of department including reporting of business travel expenses Show less

Advised remote and internal sales teams on availability and hurdles to selling.Pulled forecasted and on-the-books data to provide senior management with market sales strategy.Communicated with Luxury Consortia travel agents to ensure an exceptional experience for their guestsManaged high-volume entertainment, corporate, and sport accounts with complex billing and requests.Supported Front Office by communicating incoming packages, rates, and complex billing.Assisted marketing… Show more Advised remote and internal sales teams on availability and hurdles to selling.Pulled forecasted and on-the-books data to provide senior management with market sales strategy.Communicated with Luxury Consortia travel agents to ensure an exceptional experience for their guestsManaged high-volume entertainment, corporate, and sport accounts with complex billing and requests.Supported Front Office by communicating incoming packages, rates, and complex billing.Assisted marketing in creating collateral for new packagesMonitored guest feedback for trends and flagged them to senior leadership Reviewed billing prior to commissions being paid and AR accounts being closed Show less

Assigned rooms according to guests’ requests and preferences whenever possible.Set up alerts to ensure reservation packages were communicated to guests at check-in.Managed system outages.Organized and coordinated check-in/pre-registration procedures for arriving groups.Worked with Sales, Front Office, and Housekeeping departments to ensure incoming group requests were met accordingly.Coordinated with Engineering & Housekeeping to ensure RPM and OOO were scheduled and… Show more Assigned rooms according to guests’ requests and preferences whenever possible.Set up alerts to ensure reservation packages were communicated to guests at check-in.Managed system outages.Organized and coordinated check-in/pre-registration procedures for arriving groups.Worked with Sales, Front Office, and Housekeeping departments to ensure incoming group requests were met accordingly.Coordinated with Engineering & Housekeeping to ensure RPM and OOO were scheduled and returned in a timely manner.Assisted Front Office with managing loyalty members' expectations of benefits available to them. Show less

Received a high volume of guest requests via, phone, email, chat, and in-personMaintained a luxury brand level of customer serviceAssisted in the creation of internal how-to documentsUtilized hotel systems to check in & check out guests, balance inventory, and record & update guest preferences.Completed reports to ensure routing and billing were correct for smooth check-ins & check-outsLiaised with guests, other departments, and third-party vendors via email and phone to… Show more Received a high volume of guest requests via, phone, email, chat, and in-personMaintained a luxury brand level of customer serviceAssisted in the creation of internal how-to documentsUtilized hotel systems to check in & check out guests, balance inventory, and record & update guest preferences.Completed reports to ensure routing and billing were correct for smooth check-ins & check-outsLiaised with guests, other departments, and third-party vendors via email and phone to arrange amenities, room service requests and any special requests Show less

Part of the Sea2City community advisory committee

-Laid the groundwork for Zaui mobile point-of-sales for use in mobile Visitor Service sales.-Collaborated with the Meetings & Conventions and Digital Marketing departments to launch the Social Concierge program.- Provided guests with general information about Vancouver and its surrounding area as well as Victoria, Whistler, and other cities and regions throughout British Columbia. - Promoted tourism products and booked accommodation- Assisted with general operations of the… Show more -Laid the groundwork for Zaui mobile point-of-sales for use in mobile Visitor Service sales.-Collaborated with the Meetings & Conventions and Digital Marketing departments to launch the Social Concierge program.- Provided guests with general information about Vancouver and its surrounding area as well as Victoria, Whistler, and other cities and regions throughout British Columbia. - Promoted tourism products and booked accommodation- Assisted with general operations of the Visitor Centre, Satellite Visitor Centre, and Tickets Tonight; included opening and closing procedures- Liaised with guests, tourism operators, volunteers, and staffUtilized Hootsuite, Tweetdeck, Twitter, Instagram, Trip Advisor, and Yelp to engage with virtual travellers in a cross-British Columbia social media engagement program spearheaded by Destination British Columbia Show less

- Delivered sales and market development and administrative support for the Canadian and International markets- Assisted in the management of client database; lead preparation; gathering RFP's; coordinating site inspections; and planning FAM trip itineraries- Assembled bid books and creating room block grids with the intention of bringing meetings and conventions to Vancouver- Provided a high standard of customer sales and service while working in conjunction with BestCities… Show more - Delivered sales and market development and administrative support for the Canadian and International markets- Assisted in the management of client database; lead preparation; gathering RFP's; coordinating site inspections; and planning FAM trip itineraries- Assembled bid books and creating room block grids with the intention of bringing meetings and conventions to Vancouver- Provided a high standard of customer sales and service while working in conjunction with BestCities initiatives Show less