Raphael Deu-Ngoc Email & Phone Number

Toronto, Canada Area

Account Management- Responsible for managing clients through the full lifecycle of hiring mandate; acquiring job order requirements, screening candidate submissions, presenting qualified profiles to client, arranging interviews, acquiring post interview feedback- Working one on one with hiring managers and human resources department to complete recruitment process in a smooth and productive manner- Lead a team of recruiters and consultants by gathering client requirements and ensuring the highest quality of candidates are delivered to the clients in a timely basis.Recruiting- Responsible for qualifying candidates through technical and behavioural interviewing and testing- Utilize multiple recruiting methods ranging from Job Boards, search, referrals, online networking sites and job postings- Technical evaluation of candidates: Screen and interview qualified candidates (phone interview and face-to-face interview)- Conducted candidate references, background and criminal checks- Responsible for ongoing quality control of hired contractors; providing ongoing feedback and offering recommendations to improve everyday work habitsClient accounts have included: City of Toronto, Toronto Transit Commission, Toronto Community Housing Corp., Toronto Police Services and Government of Ontario Cybersecurity Roles: Digital Forensics, Enterprise Application Security, Privacy, Risk Management, Cyber Analytics, Cyber Architecture, Critical Infrastructure (IT/OT), Cyber Defense, Threat IntelligenceIT Roles: Application Developers/Designers/Architects, Business Analysts, Business Systems Analysts, Business Architects, Business Intelligence/Data Warehousing Specialists, Data Architects, Enterprise Architects, Technical Architects, Information Architects, Mainframe Developers, Mobile App Developers, Network Specialists, Quality Assurance, Project Coordinators/Managers, Program Managers, ERP Specialist (SAP and Oracle), System Administrators, etc.

Toronto, Canada Area

Account Management- Responsible for managing clients through the full lifecycle of hiring mandate; acquiring job order requirements, screening candidate submissions, presenting qualified profiles to client, arranging interviews, acquiring post interview feedback- Working one on one with hiring managers and human resources department to complete recruitment process in a smooth and productive manner- Lead a team of recruiters and consultants by gathering client requirements and ensuring the highest quality of candidates are delivered to the clients in a timely basis.Recruiting- Responsible for qualifying candidates through technical and behavioural interviewing and testing- Utilize multiple recruiting methods ranging from Job Boards, search, referrals, online networking sites and job postings- Technical evaluation of candidates: Screen and interview qualified candidates (phone interview and face-to-face interview)- Conducted candidate references, background and criminal checks- Responsible for ongoing quality control of hired contractors; providing ongoing feedback and offering recommendations to improve everyday work habitsClient accounts have included: City of Toronto, IBM, AMD Technologies, Compugen, OpenText, HASBRO, ADP, and Purolator.

TES delivers IT and Engineering staff augmentation solutions across the North American market. We give our clients the winning edge through constant innovation, technological savvy, and a customer-centred approach that influences everything we do. We give our candidates access to exclusive opportunities in leading-edge technologies and organizations, and a chance to enhance their skills and build their dream career. TES is fully pandemic-ready, with alternate and backup delivery channels to protect the flow of services to clients and candidates.Our trademark is service; service that is personal, ethical, responsive, and geared to both meeting and anticipating your needs. It’s what our clients mention first when they talk about us. Our willingness to take your challenges on board and go the extra mile has made us the staffing solutions provider of choice for companies that lead their own industries. We’re proud to contribute to their success.Our deep, broad skill resources can supply any IT or Engineering requirement; we are the first and best source for high-demand and specialty “niche” talent. We offer career counseling and subsidized training to our candidates to ensure that they’re poised to meet emerging trends in the employment scene. TES also offers a complete suite of staff augmentation services to plan, manage and deliver IT and Engineering projects of any scope, nationwide. We also offer HR-oriented solutions that will help you with all aspects of your HR function, from research, planning and strategy to competitive salary surveys, and assistance with the day-to-day burden of payroll administration.

Toronto, Canada Area

Business Development- Building a client database of 150+ contacts with Accounting & Finance potential- Ensure that the qualified clients will yield a potential of at least $10,000 per annum of A&F mandates- Maintaining a close relationship with monthly contact via client meetings, encouraging campaign participations and talent marketing- Monthly database updates to ensure constant flow of business and guaranteed geographic area coverage- Keeping up to date with industry market knowledge and recruitment trendsClient Servicing- Requesting regular client meetings for accurate client needs assessment- Understanding client company business model and recognition of company profile to better assess the “best” candidate for current working mandates- Working one on one with hiring managers and human resources department to complete recruitment process in a smooth and productive manner- Conducting all screening, reference and background checks as per Randstad recruiting processes and client policy and procedures- Encouraging implementation of awareness of recruiting trends in the work force (i.e. Integration of Gen X&Y and coping with the exiting of Baby Boomers from the work force)Candidate Servicing- Accurate assessment of candidate’s needs and aspirations in his/her career path through a thorough interview process- Ensuring candidate assessment is reflective of client needs assessment- Providing candidates with suitable direction and pertinent information of desired positions and companies- Informing candidates on recently acquired positions and ensuring that they are recommended for the right position

Toronto, Canada Area

- Extensive product knowledge of the Rogers Cable category; ranging from Analog to Digital services.- Ensured that all Rogers client requirements are met on a daily basis by all agents in regards to product knowledge and quality assurance.- Hourly performance reports communicated to Director of Operations, to ensure correct action is taken to continue a productive increase for cost per acquisition.- Understanding company metrics, in order to develop daily dialing strategies to maximize client contacts and maintain limited leads for efficient productivity for monthly attainments of client based targets.- Developing a productive working environment for a staff of 30 – 60 agents, and continuing individual evaluation to ensure proper requirements are met as well promoting employees to other departments.- Achievements for the year of 2005: Hitting client quotas 2 months in advance (October 2005) and completing the year as TOP Rogers Cable vendor.- Ensure that all complaints and quality issues are addressed immediately to decrease order entry errors and increase customer satisfaction.