Raphael Salomao Email & Phone Number

State Of Minas Gerais, Brazil

Contagem, Minas Gerais, Brasil

• Provide level 2 support for Microsoft 365 solutions, resolving issues related to Power Platform components such as SharePoint, Teams, and Power Automate. Collaborate with level 1 support team and escalate complex.
• Generate and manage internal and public certificates for secure communication and authentication. Monitor the expiration and renewal of certificates and troubleshoot any errors or failures.

Belo Horizonte E Região, Brasil

• I managed the entire IT department of the company, ensuring user support, network maintenance, physical and virtual servers, user permissions management and data backup.
• I provided support to the Microsoft 365 platform solutions, such as SharePoint, Teams, Power Automate, Outlook and OneDrive, helping users with the configuration and use of the tools.
• I provided level 1 support to the Microsoft Dynamics AX 2012 system, solving user questions and problems.

Belo Horizonte Area, Brazil

• I renewed the entire structure of the Data Center, updating the equipment and optimizing the performance.
• I monitored and provided support to the Data Center servers, ensuring the availability and security of the data.
• I configured the virtualization environment Hyper-V in cluster, increasing the efficiency and scalability of the resources.
• I prepared, updated and configured the virtual servers with the functions requested by the users, meeting the demands of each project.
• I performed maintenance on SQL servers, executing backups, restorations, queries and optimizations.
• I managed networks with UTM (Watchguard, Sonicwall and Zentyal), configuring the firewall, VPN, proxy and antivirus policies.

Belo Horizonte Area, Brazil

• I provided end user support for computers, tablets and smartphones, solving hardware, software and network problems.
• I prepared computers for users, installing the operating systems and applications required.
• I created domain users, configuring permissions and access to network resources.
• I performed maintenance on the structured network, routers, switches and APs, ensuring connectivity and data security.

Belo Horizonte E Região, Brasil

• I viewed the photos taken by the radars and analyzed whether they were working properly, identifying possible failures or irregularities.
• I repaired the hardware in case of malfunction, replacing the damaged parts and testing the operation of the radars.
• I collected all the infractions and sent them to the responsible agencies, following the protocols and safety standards.

High-Advanced I, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Activities and Societies: Graduated from International Language Academy of Canada – ILAC (the largest and most award-winning English.

Bacharel Em Analise De Sistemas, Computer Systems Analysis

Técnico Em Informática Pós-Médio, Management Information Systems, General