Raphael Gimenez Email & Phone Number

Worked in a 6 bed Intensive Care Unit with a broad scope of responsibilities .

As a Program Coordinator I supervised all resumes forwarded by our international researchers and added them to the database. I also reviewed the candidates resumes for targeted searches, compiling and ensuring that all pertinent documents are updated including certifications, license verification, Personality and work related tests keeping all information updated and labeled for easy reference. Averaged 70 new resumes added to the Database each day

• Handled a team of 13-15 agents through daily coaching , quality assurance (silent monitoring), payroll preparation, reporting directly to the clients for individual performance as well as the assessment of the teams metrics. I started in the company as a representative with the Spare Parts department for DELL COMPUTERS and was promoted to the "First Sales Coach for Dell Spare Parts in U.S. and Asia region" after 9 months which involved coaching all agents and team managers on customer feedback ,Best Practices based on information from research as well as the results from the quality control specialists monitoring logs. After establishing the coaching process in 6 months I was promoted to Team Manager. I was required to have a working knowledge of computer hardware ,Leadership, Problem-Solving skills as well as the ability for multi-tasking on a computer with up to 15 active web pages .The latter to perform documentation ,consequence management ,report preparation as well as active and passive quality monitoring, payrol, Order Tracking and Correspondence.

Provided services for outbound contacts in both local and international markets . set a goal to have top floor wide sales and succeeded in 5 months . left the company after hearing of opportunities to work in a company with one of the largest Computer Manufacturers in the World as a client ( DELL )

Took over the operations during which I handled the daily operations of the restaurant/karaoke bar. The job included budget and payrol

Handled post primetime evening slots and responsible for acquiring and maintaining client companies for radio "spots". As well as being an active contributor for all company held promotional activities ( movie premiers,bar tours,concerts etc...) including the logistics for such events.Developed “sandy’s interactive show” merging live,phone and internet chatroom interaction with listeners acquiring at least 50% of internet café following in the city.

Included the initial involvement in the design, construction supervision and operation of the business. Position included promotion and advertising of the establishment through the local Bars nd Restaurant Association ( since the establishment is a bar/convenience store ). handled aspects of daily operation with the exception of payrol and purchasing.

• Responsible for proper guest transfers in and out of the resort and the island port• Involves the maintenance of all land and sea transport vehicles including all recreational equipment as well as Facilitating all Island and dive tours

Bachelors, Visual Arts

Finalist ( SHELL-National Student Art Competition ) Thesis Presentations at PWU, University of the Philippines and Makiling School.

Education record